Customer Care Associate

Job Description:

Personal Grooming

Display of fresh stock as per plan (planogram).

Recovery, replenishment and display of merchandise from trial rooms, RBI, cash points, and customer service desk.

Checking whether all merchandise has price tags and security tags.

Upkeep of the section cleanliness, removing cartons and packets.

Knowledge of the day s targets and previous day s store and section achievement.

Knowledge of in - store schemes, promotions and events.

Visual Merchandising

Color blocking, size blocking

Ticketing, Signages and size stickering in consultation with the Unit VM Head.

Changing focal points and displays with UVM on a regular basis.

Selling

Greeting and Attending customers.

Maintain database of important and regular customers.

Suggestive selling, Cross Selling and Add on sales

Knowledge of slow movers, fast movers

Taking Customer requirement.

Product Knowledge

Knowledge of the Fabrics, Brands, Styles, Sizes in one s section.

Knowledge of the size and style availability of merchandise.

Knowledge of the new product launches in the store.

Knowledge of current market trends and competitors in same categories. Knowledge of alternative outlets that sell the same categories.

Stocks

Taking proper care of merchandise.

All merchandise should have security tags and price tags.

No merchandise on display for the customer should be defective or damaged.

Global Counts

Perpetual inventory Count System.

Security / Vigilance

Ensuring that all merchandise is tagged (soft tag/hard tag).

Vigilant against pilferage, shop lifting etc.

Feedback to Supervisor

Slow movers and fast movers of the section.

Feedback of customers regarding merchandise (quality, style, brand) store, facilities, conveniences etc.