Computer Client Support Analyst Asc
نُشرت في :
19-02-2024
صاحب العمل نشط
1 وظيفة شاغرة
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عدد الوظائف الشاغرة
1 وظيفة شاغرة
نُشرت في :
19-02-2024
الوصف الوظيفي
رقم الوظيفة : 2565728
Overview:
Tekwissen Group is a workforce management provider throughout the USA and many other countries in the world. This Client is a holding company that primarily operates through Gas and Electric Company subsidiary. The subsidiary provides natural gas and electric service to residential and business clients. It also offers building and construction programs energy efficiency financing electric vehicle charge networks wireless solutions battery storage systems etc. This Client is an AA/EEO employer that actively pursues and hires a diverse workforce.
Job Title: Computer Client Support Analyst Asc
Location: Sacramento CA 95833
Duration: 12 Months
Job Type: Contract
Work Type: Remote
Job Description:
- Provides remote support with technical understanding and capability of Microsoft Intune and MS Authenticator.
- Primary responsibilities include iOS device activation Microsoft Intune Install and Enrollment Enterprise Microsoft Authenticator install and enrollment BYOD iOS device support for uninstalling MDM and reinstalling MS Intune.
- Administers active 2way communications and knowledge transfer within assigned team/function both planned/advance notice and realtime
- Fosters strong Teamwork culture intra and inter TSC with team staff colleagues partners and stakeholders
- Create/Assign incident tickets and work orders based on priority impact and complexity to the appropriate fix agents must be able to follow through on assigned tags to completion
- Assesses and ensures process and work conforms to existing policies standards and guidelines
- Complete documentation of service requests within established time frames
Minimum Qualifications
- High School Diploma or equivalent
- 1 year of IT service/help desk operations experience
- Complete service requests and troubleshoot computer and device problems via the telephone & web channels
- Standard knowledge and experience Microsoft Office Suite Microsoft Windows operations systems
- Support Experience with Avanti Intune iOS and mobile phone activations
- Strong client customer skills
- Ability to learn quickly and transfer essential knowledge to team members
- Adheres to work instructions and/or processes as defined in RunBooks and Playbooks
- Capable analytical skills
- Strong communication skills
- Demonstrates work quality and efficiency
- Open and adaptable to change
- Passion for safety
Desired Qualifications
- Two to fouryear college degree and/or IT learning accreditation or certification or equivalent IT work experience.
- 1 year of general customer service experience in retail or call center sales or service role
- IT technical experience in pc use maintenance troubleshooting repairs software & hardware installation
- Qualitative and quantitative analytic & problem solving skills
- Advanced verbal and written communication skills
- Has novice/ basic knowledge of one or more of the following designated area: IT product line operational process Utility domain (e.g. Active Directory TCP/ IP)
- Remote Support knowledge (e.g. VPN Citrix Global Protect)
- Applies technical skills to resolve incidents of welldefined scope as specified by procedural guideline
TOP THINGS:
- Microsoft Intune and MS Authenticator
- Customer service/client support via phone experience
- Experience using a ticketing system (Remedy Service Now etc.)
EQUIPMENT REQUIRED:
- laptop and headset (must be provided by the suppliers if workers do not have). Please note the CITRIX Laptop Requirements in the comment section.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
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