CADCAM Tech Support Engineer Software Support Team

CAD/CAM Tech. Support Engineer, Software Support Team

Chicago, IL 60602

Must be a US Citizen or Green Card holder.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions

. Understand their technologies and the product line to develop applicable and effective approaches of supporting software solutions.

Evaluate customer business requirements and translate them into appropriate technical solutions usingtheir software products.

Collaborate with Technical Centers to assist local sales representatives to present software products and support on technical questions.

Provide product training to both internal sales/service associates and customers.

Advise on creation of content for marketing materials, sales manuals, and product documents.

Maintain customer relations to update subscriptions or contracts, inform new releases, and obtain feedbacks

. Other duties as assigned.

MUST HAVE:

Bachelor s degree in engineering or related field or related experience.

Prior experience of technical sales and support in software and/or machine tool industry

CAD/CAM (NX, MasterCAM, Esprit, etc.) software experience

Experience in CNC machining and programming

NICE TO HAVE:

. Basic understanding of software infrastructure and Information Technology.

Strong interpersonal and communication skills.

Ability to deliver engaging training and presentations.

Excellent writing and editing skills

. Strong work ethic, ability and passion to research and learn new technologies

. Ability to work independently as well as on a team.

Work Environment:General office environment will be experienced. There will be periodic exposure to manufacturing environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.

Physical Demands: Frequent: Standing, sitting at desk, utilizing computers and phones.

Periodic:Travel, operating a vehicle, operating power equipment, standing, walking, bending, and stooping. Occasional: Lifting, pushing, and pulling objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements

Requirements

1. Bachelor s degree in engineering or related field or related experience.

2. Prior experience of technical sales and support in software and/or machine tool industry

3. CAD/CAM (NX, MasterCAM, Esprit, etc.) software experience.

4. Experience in CNC machining and programming

5. Must be a US Citizen or Green Card holder. (Please indicate which)

Benefits