Business Process Manager

MW Partners is currently seeking a Business Process Manager to work for our client who is a global leader in multimedia and creativity software products.

Responsibilities and duties:

• Document endtoend workflow for new or changing trial and testing processes.
• Support complex trial motions for latest products and services supporting enterprise customers.
• Use Jira wiki and other organizational tools to manage and prioritize trial requests.
• Report bugs and work with development team to resolve.
• Use data to track progress and assess opportunities for process improvement.
• Triage issues and analyze to determine next steps.
• Provide internal support to stakeholders.
• Build strong relationships with business partners and stakeholders.
• Evaluate risks and issues while providing prompt communications and solution delivery.
• Ensure process and policy compliance by internal stakeholders of all trial and testing environments.

Requirements:

• Bachelors degree or equivalent experience.
• 24 years of relevant professional experience working with engineering and business stakeholders.
• Experience with Wiki and Jira or equivalent.
• Strong business process analysis skills.
• Excellent written and verbal communication skills.
• Critical thinking skills to solve unique challenges.
• Solid documentation and organizational skills.
• Ability to think and execute in a fastpaced environment.
• Detailed oriented and thorough.
• A selfstarter that thrives on asking thoughtful questions and connecting the dots.
• Relentless attention to detail with a central focus on internal and external customer experience.
• Ability to prioritize multitask and meet deadlines.

Nice to Have:

• Experience with product provisioning a plus.
• Knowledgeable about the subscription business model a plus.
• Capable interpretation of legal contracts terms and conditions a plus.

For a confidential discussion or to find out more contact Nitin Kuntiya on (909)or apply now.