Business Analyst

The project is to implement a robust, scalable ServiceNow environment for DES as the agency moves from a legacy Cherwell The agencys initial business priorities are ServiceNow s HAM and HR modules with an emphasis on planning the right path that includes ITSM and Other aspects include HAM integration with multiple systems within DES like Okta, SCCM, Tanium, Qualys, SolarWinds, Gmail, AD/LDAP, ZScaler The analysis along with the final deliverable(s) is expected to be completed in a timely manner with support from the The expected duration is six

The candidate will have experience gathering requirements that facilitate the migration to SeviceNow from legacy systems, a clear understanding of the scope and in-depth knowledge of the tool to ask the right questions including but not limited to assets, ITSM, CMDB, HR and workflows to exploit its full potential and provide a set of requirements that facilitates the development of the implementation The agency would like to use as much of the Out-of-the-Box functionality and configuration as possible and avoid Experience in understanding asset strategy, complex multiple funding sources and constraints, enabling operational ease and asset life-cycle management is The deliverables will include granular subject area identification, interview schedules and candidate profiles for requirements interviews, expectations, periodic progress reviews with stakeholders and final work product(s) that address the goals of the The candidate will have appropriate ServiceNow certifications (HAM, ITSM, CMDB) and at least five years of experience in a similar Other skills: Critical thinking Analytical skills Facilitating meetings Good listening and presentation skills Excellent documentation

Skills Preferred

Use of Google tools for documentation

Experience Required

At least five years of experience in a similar

Experience Preferred

Experience in implementing ServiceNow in a Government agency is a plus

Education Required

ServiceNow certifications (HAM, ITSM, CMDB, HR)