Beauty Advisor - Hawthorn

At Tricoci Salon & Spa we believe in the power of beauty selfcare and a sense of belonging. Were a leading name in the beauty industry offering an experiential space where our clients and team members can discover their best selves.

As a Beauty Advisor you play a pivotal role in driving retail and beauty station express service sales through an authentic passion for beauty. You will create strong client connections by providing exceptional customer service expert product knowledge and personalized recommendations. In this role youll create a positive and engaging interactive shopping experience that enhances the clients journey at Tricoci. This role reports directly to the General Manager.

Here are some highlights of what you will be doing in this role:

• Provide Exceptional Client Experience
  • Greet and assist customers in a friendly and approachable manner.
  • Actively listen to clients needs and concerns to provide personalized product recommendations to build trust and brand loyalty.
  • Provide product demonstrations and tutorials to enhance the clients understanding and usage of all retail products.
• KPI Achievement
  • Meet and exceed sales goals through effective communication and personalized client recommendations with 3 primary KPIs:
    • Retail Sales/HR
    • Service Sales/HR
    • Retail Conversion
  • Offer express treatments to enhance the client experience.
  • Participate in client promotions events and other initiatives to drive revenue.
• Product Knowledge
  • Stay informed about the latest beauty practices industry trends and product launches.
  • Demonstrate indepth knowledge of Tricocis product assortment and brands.
  • Educate clients on skincare routines beauty techniques and hair care selections.
• Retail Presentation and Compliance
  • Maintain cleanliness and sanitation standards within the retail department.
  • Assist in maintaining planograms and support visual merchandising standards.
  • Ensure the retail floor is consistently stocked with product from backstock.
  • Ensure compliance with health and safety regulations.
• Training & Development
  • Attend all required training classes to enhance product knowledge and customer service.
  • Stay relevant on all services and trends through Tricoci resources as well as outside influences.

Here are some of the skills that we are looking for in this individual:

• Minimum 2 years of retail/customer service experience in beauty/spa/salon or related industry.

• Highly driven to achieve goals encompassing crossselling and upselling to maximize revenue opportunities.

• Selfstarter able to work independently with little or no direction.

• Collaborative team player who fosters a positive and goaloriented culture within the retail department

• Strong ability to create connections with clients through interpersonal and customer service skills.

• Stay current with new beauty trends as well as new product offerings; must have a high level of retail and product knowledge to support revenue opportunities.

• Dedicated to achieving excellent results.
• Professional demeanor and appearance representing the Tricoci brand.
• Available to travel locally as needed.

Why Youll Love Working With US

• Competitive pay
• Employee discounts (up to 90% off the Tricoci menu service pricing 2550% off retail and more!).

• Growth opportunities within a diverse inclusive and fun working environment

• Comprehensive health insurance including medical/rx (including virtual visits) dental vision life and disability

• Critical Illness Group Accident and Hospital Indemnity insurance available
• Company matching 401(k) Plan
• Wellness benefits including EAP with 5 free sessions (per situation)

• Paid Leave/Vacation

*Health insurance and 401(k) available after meeting eligibility requirements.

Tricoci inspires confidence within every client by catering to the unique needs of every individual providing an experience that is anything but ordinary. Visit for more information and follow us on Instagram @TricociOfficial.

Tricoci is an equal opportunity employer. All qualified applicants are considered for employment without regard to the persons race color religion national origin sex sexual orientation age marital status veteran status disability or any other characteristic protected by applicable law. Tricoci makes reasonable accommodations during all aspects of the employment process including during the interview process. It is our commitment to create an inclusive environment for all employees.