Backend Engineer

In this role, you can expect to:

As an engineer in this role you can expect to:

• Triage incoming customer or support requests by working closely with product, engineering, and support.
• Collaborate with product management and other stakeholders within engineering to maintain a high bar for quality in a fast-paced, and iterative environment.
• Have the ability to partner across engineering to build out features and minor enhancements to make it into future releases.
• Establish an understanding of the request by working with support, the customer, and setting up a reproduction.
• Provide guidance and develop playbooks for internal teams around issue resolution.
• Implementing bug fixes for specific customer issues, and bug discovery.
• Converting larger issues into clear and actionable backlog items.
• Improve documentation for usage and solving problems where gaps are found.
• Participate in agile planning meetings to facilitate understanding and prioritization of backlog items.
• Investigate bug reports and remedy with either a code change or possibly refactoring a subsystem that has grown in unexpected ways, spotting insufficient documentation or identifying repetition that could benefit from a common abstraction.

You may be a good fit for our team if:

• You have three or more years working in Golang.
• You have experience working in a team focused on engineering as a service for an internal technical support team.
• You are passionate about fixing bugs and solving complex problems.
• You like writing programs that can be understood and articulated by their end-users.
• You have experience with Kubernetes or other container orchestration systems.
• You have experience working with distributed software within a Linux environment.
• You have experience with customer support or OSS community support to help work with the Vault community.
• You love mentoring others
• You have experience operating and maintaining production systems in a public cloud environment.
• You have expertise in one or more of the major public clouds.
• You are familiar with infrastructure management concepts.
• You have a working understanding of commonly-used security technologies.
• You have experience using Vault.
• You are innovative with an open mind and a passion for writing elegant code.
• You have empathy for the end-user and you get excited about the problem we are solving