Assistant Front Office Manager

Responsibilities:

• To oversee the Front Office operations, including the Reception, CID, Bell Desk, Concierge, Guest Relations, and to personally supervise the above in the involved supervisor’s absence, ensuring that the hotel standards and procedures are fully known and followed.
• To ensure a proper coverage and supervision of the Front Office sections at all times.
• To ensure appropriate stock level for the smooth run of the Front Office operations and to approve requisitions accordingly.
• To be present in the reception or lobby during check-in and check-out time or any event and to socialize with guests, playing a Public Relations role.
• To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To act as a representative of the Management when dealing with guest complaints or to help out if a member of the Front Office team is facing difficulties that she/ he cannot solve on her/ his own.
• To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.