Aftersales Manager - Poland

Main responsibilities:

• Drive and develop partners service preparation execution and service performance assessment establishannual service target and ensure the goal achievement steering the partners continuous service levelimprovement.
• Coordinate with legal and commercial team to sign Aftersales agreement if new distributors areappointed.
• Regional regular visit organize meeting workshop and other activities with regional partners review thebusiness plan. Be responsible for the aftersales projects development execution and assessment.
• Secure the quality of our service network by timely training tooling and other supportive materials.
• Regional customer satisfaction management (NPS) assist partners to close customer complaint in timeGoodwill authorization and management.
• Investigate and collect Market information and cooperate with HQ for business plan and strategy.
• Coordinate with Customer Service team to achieve customer satisfaction goals.
• Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steering parts service level improvement.
• Coordinate the aftermarket activities and service campaign implementation.
  Introduce BYD Aftersales Service IT system/ platform such as DMS LMS TIS to regional dealership and itsauthorized service network ensure those system/ platform to be deployed in each terminal service shop.
  
  

Main requirements:

• Bachelor or masters degreeplus working and thinking level acquired by
  education or work experience.
• Experienced as After Sales Manager within an OEM environment
  (mobility preferably automotive).
• Proven leadership skills; at least 5 years managerial experience is
  required.
• Affinity with electric mobility.
• Willing to travel on a frequent basis within the territory and abroad
  (including potential trips to China) indication 25% of your time.
• Strong communication and negotiation skills and excellent knowledge
  of English and Polish(native speaker) language skills. Chinese is a plus.
• Customer service Automobile related working experience.
• Affinity with electric mobility

We Offer:

• Performance and experiencebased competitive remuneration.
• An exciting opportunity to lead the European transition to Zero Emissions transportation and decarbonization of the economy.
  

Please submit your CV in English

Our Purpose is to build a zeroemission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team