Account Manager

Responsibilities:

1. Client Relationship Management:

• Cultivate and maintain strong relationships with existing clients.
• Act as the primary point of contact for client inquiries ensuring prompt and effective communication.

1. Account Growth:

• Identify opportunities for account growth and upselling of services.
• Collaborate with the sales team to develop strategies for expanding client accounts.

1. Strategic Planning:

• Develop and implement strategic account plans aligned with client objectives and company goals.
• Provide insights and recommendations to clients to enhance their business outcomes.

1. Project Oversight:

• Oversee the successful execution of projects ensuring they align with client expectations and objectives.
• Collaborate with internal teams to deliver highquality and timely project deliverables.

1. Team Leadership:

• Lead and mentor account management teams.
• Foster a collaborative and highperformance culture within the account management department.

1. Financial Management:

• Manage account budgets ensuring profitability and costeffectiveness.
• Monitor financial performance against targets and implement corrective measures when necessary.

1. Client Satisfaction:

• Conduct regular client satisfaction assessments and implement improvements based on feedback.
• Address and resolve client issues in a timely and effective manner.

1. Market Research:

• Stay informed about industry trends and market changes.
• Provide clients with relevant insights and recommendations based on market intelligence.

Qualifications:

1. Bachelor s degree in Business Marketing or a related field.
2. Proven experience in account management or client servicing roles with a minimum of 45 years in a similar position.
3. Strong understanding of client needs and the ability to translate them into actionable strategies.
4. Excellent communication and presentation skills.
5. Strategic thinker with a track record of developing and implementing successful account plans.
6. Leadership and team management experience.
7. Financial acumen with the ability to manage budgets effectively.
8. Resultsoriented with a focus on client satisfaction and account growth.

account management,communication,management,client accounts