Account Executive

At CTS we deliver IT services dedicated to the legal sector covering IT strategy, technology platforms, cyber protection and managed services. Our reputation is built from our passionate commitment to delivering service excellence with integrity. We invest in our team and in creating an inclusive culture that rewards ambition and encourages freedom to think.

We are looking for an Account Executive to join our Client Service Office team.

Job Description

As an Account Executive within the Client Service Office, you will support our Account Management and Client Success teams. Serving as the primary interface for a select group of accounts within CTS' client base, your objective is to provide exceptional customer service and account management to these clients.

Role Responsabilities

Commercial Responsibilities:

• Handling contract renewals and managing contract-related documentation and support
• Obtaining pricing and generating quotes for clients
• Processing small orders efficiently
• Coordinating with CTS delivery teams to ensure smooth order handover
• Addressing inbound sales queries
• Promoting new CTS services and marketing events
• Identifying upselling opportunities, adding value, and delivering other relevant messaging
• Updating the CRM for renewals and services
• Purchase order processing

Client (Account) Management Responsibilities:

• Building strong relationships and acting as a champion for CTS
• Resolving invoicing queries promptly
• Addressing general client enquiries
• Regularly engaging with clients to maintain positive touchpoints
• Monitoring the shared mailbox effectively
• Managing price increases
• Updating the ticketing system

Service Delivery / Governance Responsibilities:

• Handling service-related queries to ensure service quality
• Producing monthly reports as per contractual obligations for all applicable clients
• Preparing Service Review packs
• Assessing risks, issues, and churn indicators
• Conducting Service and Business Reviews
• Implementing Service Improvement Plans (SIP) when necessary
• Supporting with cross-departmental process implementation and execution

Essential Criteria

• Good organisational and time management skills
• Strong emphasis on attention to detail. Right first time approach
• Ability to handle multiple tasks simultaneously and meet goals and deadlines
• Great teamwork values
• Tenacity to get the job done and determined to succeed

• Commercial awareness and excellent negotiation and client communication skills.

Qualifications

• Minimum 2 years of administration experience
• Competence with Microsoft Applications

What we can Offer you

We pride ourselves in providing everything you need to feel happy, healthy, developed and resourced. There are more than a few reasons to be part of our amazing team.

• Annual salary: Circa 30,000 DOE
• Hybrid working
• 37.5 hours per week
• 25 days holiday + Bank Holidays + your birthday off
• Enrolment in our Company Pension Scheme
• Wellbeing programme including an Employee Assistance Programme
• Instant access to our Benefit Hub
• Training and development programme tailored to your role and career aspirations