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CTS specialises in delivering toptier IT services for the legal sector encompassing IT strategy technology platforms cyber protection and managed services. Our strong reputation for service excellence with integrity reflects our passionate commitment. We prioritise investing in our team and cultivating an inclusive culture that rewards ambition and encourages independent thinking.
Join us at CTS on an exciting journey where we lead transformative changes in user experience and operational excellence for global legal services firms. As a trusted digital transformation partner we stand out by empowering our teams in collaborative environments and offering continuous learning opportunities distinguishing us from other Managed Service Providers (MSPs). At CTS our steadfast commitment is to foster an inclusive culture ensuring that every team member feels valued respected and heard.
Right Now we are looking to add an experienced 1st Line Service Desk Team Leader to our team in Daresbury.
Job Purpose
With your flair for technology and leadership experience you willprovide a proactive professional service to our clients. Working in a dynamicenvironment you willprioritise and multitask effectively solving complex technical issues.You will lead and motivate a team of enthusiastic 1st Line Engineers to deliver excellent service to our clients setting targets and helping your team achieve them. You willcreate a fun enjoyable work environment which is based upon a set of shared values.
Responsibilities
Leadership & Culture:
Mentorship & Development:
Communication & Collaboration:
Continuous Improvement:
Workload Management:
Quality Assurance:
Client Focus:
Incident Management:
DataDriven Decisions:
Essential Criteria
Essential Technical Skills
Qualifications
What we can offer you.
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