Sr. Manager Logistics Performance

Role Summary:

Own and drive end-to-end logistics performance across Kuwait balancing service quality cost efficiency
and growth. This role is responsible for translating data into action leading cross-functional initiatives and
building scalable systems that ensure best-in-class operational performance.
You will act as the performance backbone of logistics partnering with country leadership and regional
stakeholders to identify gaps implement solutions and institutionalize best practices - positioning the market
as a regional benchmark.

Qualifications :

Whats On Your Plate

• Own and monitor market KPIs and SLAs (service levels cost efficiency reliability).
• Identify performance gaps proactively and lead initiatives to close them.
• Drive transparency through structured reporting dashboards and executive reviews.
• Act as the main point of contact for performance topics with country leadership (MD & DOL).
• Oversee demand forecasting and rider supply planning across all zones cities and verticals.
• Ensure optimal rider staffing aligned with demand patterns to maximize utilization and service levels.
• Develop and optimize frameworks for onboarding retention and offboarding.
• Own key operational cost metrics including cost-per-order and efficiency KPIs.
• Drive cost optimization initiatives while maintaining customer experience.
• Provide leadership with clear data-backed trade-offs between profitability and performance.
• Analyze large and complex datasets to identify trends root causes and opportunities.
• Build and maintain dashboards and automated reporting tools.
• Translate insights into clear actionable recommendations for business and operations teams.
• Own performance management of vendors (restaurants shops partners and any new vertical introduced/ to be introduced by the business).
• Improve key vendor KPIs such as order readiness on-time delivery and service consistency.
• Identify and close gaps in vendor coverage to enhance customer experience and efficiency.
• Ensure compliance with operational processes tools and standards (e.g. forecasting staffing models).
• Develop and implement SOPs to standardize operations across verticals.
• Institutionalize best practices and scale successful initiatives to share best practice across the region for greater benefit.
• Lead high-impact initiatives (e.g. batching dynamic pricing inputs segmentation mobility pilots).
• Test iterate and scale innovations that improve logistics performance.
• Partner with senior leadership on long-term strategic bets.
• Collaborate with Commercial Finance Product Marketing and PR teams to drive performance.
• Act as a strategic partner to leadership influencing decisions with data and insights.
• Represent Kuwait - when/if needed - in cross-market forums and drive alignment on performance
• standards.

Additional Information :

What Did We Order

• Experience: 8 years in logistics last-mile delivery or marketplace operations with 3 years managing managers.
• Education: Bachelors degree in Engineering Data Science Business Economics or related field (Masters is a plus).
• Analytical Skills: Advanced Excel and data analysis skills; SQL and automation tools are a strong plus.
• Business Acumen: Strong understanding of P&L cost structures and operational economics.
• Leadership: Proven ability to lead teams and drive cross-functional initiatives at scale.
• Communication: Strong executive communication skills with structured storytelling (What So What
• Now What).
• Stakeholder Management: Experience working across cultures and functions in a fast-paced environment.
• Mindset: Results-driven ownership mentality with a strong make it happen attitude.

Remote Work :

No

Employment Type :

Full-time