Commerce Platform Account Manager

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

Role Background

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants grocery stores and other local shops delivered to your home or office. Wolt works together with over 30000 restaurant and retail partners as well as with over 60000 courier partners across 23 countries and 129 cities. Our apps (iOS and Android) have the industrys highest reviews largely because of our customer-centric approach to how we build our products and operations. For example our customer service team responds in a matter of seconds in the customers own language.

Weve raised more than 707M in financing from renowned U.S. and European-based investors such as ICONIQ Capital Tiger Global DST Prosus KKR Coatue 83North Goldman Sachs Highland Europe and EQT Ventures & EQT Growth among others. Weve also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolts app as their Editors Choice Wired named the company one of the Hottest Startups in Europe Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list and the Nordic Startup Awards named Wolt Company of the Year.

In 2020 the Financial Times named us Europes second fastest-growing company. Were still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology great food and making an impact in your city then Wolt just might be for you.

Wolt is more than just a food and retail delivery operation we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service our own logistics platform allows us to optimize our couriers work to get you the food you want as fast as possible and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way.

We work in small teams with high ownership with each team focusing on a key area of the Wolt product stack. Every one of our product team members has a say in where we are going and what solutions we implement. We work with passion but we havent forgotten how to have fun along the way!

What youll be doing

We are looking for a Commerce Platform Account Manager to support and optimize the day-to-day operations of our Wolt Drive this role you will work closely with Account Managers global teams and external partners to ensure smooth operations drive adoption and identify growth opportunities across our merchant base.

Day-to-day in this role youll:

• Support Account Managers with partner operations issue resolution and cross-team coordination
• Work with key partners to drive performance satisfaction and growth
• Identify opportunities to increase product adoption and merchant activity
• Support lifecycle management including reactivation of low-usage merchants
• Act as a central point of escalation for operational and product-related issues
• Coordinate integrations with partners and manage operational processes (pricing billing configurations)
• Maintain CRM systems and track performance through dashboards and data analysis
• Support training initiatives and collaborate with global teams on improvements and alignment

Our humble expectations

• Experience in Account Management Customer Success or a similar client-facing role
• Strong experience working with cross-functional and global teams
• Background in soft sales approaches such as customer success retention or growth-oriented account management
• Highly organized with the ability to manage multiple processes and priorities simultaneously
• Strong problem-solving skills and a proactive ownership-driven mindset
• Comfortable working with data; experience with Excel or similar tools - advantage
• Fluent in English

What we offer

At Wolt youll be part of a fast-growing international company where you can make a real impact. Joining the Wolt Drive team means working at the forefront of a rapidly expanding product with strong growth potential.

• A dynamic and collaborative work environment with high ownership
• The opportunity to work closely with global teams and influence cross-functional processes
• Exposure to strategic partners and large-scale business operations
• A chance to grow your skills in account management operations and product collaboration
• A culture that values learning ownership and innovation

Next steps

If this sounds like something for you wed love to hear from you!

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.