Senior Product Manager – CX Group

About the role:
Forters CX group owns the face of our this role your mission is twofold: you will define the innovative experience patterns and agentic flows that set the standard for all Forter products while also taking full ownership of major standalone strategic projects. You will lead the evolution of our platform into the agentic era reimagining how users interact with AI-driven workflows to meet shifting market expectations. Bridging the gap between high-level strategy and technical execution you will ensure every touchpoint in the ecosystem is seamless and value-driven. Youll partner closely with Design and Engineering to raise our UX quality bar and embed practical AI into the fabric of the merchant experience.

What you will be doing:

• Lead Strategic Standalone Projects: Take full end-to-end ownership of major product initiatives. You will move from initial market discovery and strategy to technical execution and global launch.
• Define the Forter Experience Standards: Create and document the innovative experience patterns and agentic flows that define how merchants interact with our platform. Youll ensure these patterns are modular and high-quality so other PMs can easily utilize them in their own features.
• Drive the Agentic Evolution: Identify and implement practical AI and automation opportunities that transform the merchant experience moving from static dashboards to dynamic intelligent workflows that solve complex problems for our users.
• Raise the UX Quality Bar: Partner deeply with Design and Engineering to champion a UX-first culture. You will be the final word on what a world-class merchant interface looks like at Forter.
• Bridge Strategy and Execution: Translate high-level business goals into actionable product roadmaps. Youll manage the trade-offs between rapid AI innovation technical feasibility and a seamless user journey.
• Consult and Collaborate: Act as a center of excellence for other product teams providing the blueprints and guidance they need to ensure their features feel like a native consistent part of the Forter ecosystem.
• Measure and Iterate: Define the success metrics (Business UX and Data) for your initiatives and use a data-driven approach to constantly improve the efficiency and delight of our products.

Who are you

• 4 years in Product Management.
• Hands-on experience building with AI (e.g. agents LLMpowered features workflow automation) and strong familiarity with current AI trends.
• Strong product sense and analytical skills; able to frame problems define success metrics and make datainformed decisions.
• Demonstrated ability to partner deeply with Design Engineering and GTM teams; excellent English communication skills.
• Ownership mindset: accountable proactive and comfortable leading complex initiatives end to end.

Itd be really cool if you also:

• Have experience in one or more of these domains: fraud risk payments identity ecommerce or analytics/dashboards.

• Have a background in UX systems/design systems frontend platforms or UI component libraries.

• Prior work in multiproduct platforms where consistency and scale matter.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey businesses must make a critical decision: Can I trust this customer Answering this simple question accurately and instantly is powerfulit can accelerate revenue growth and strengthen a companys connection with its customers. How do we do it Forter was founded on the insight that its not about what is being purchased nor where but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customersensuring everyone gets the experience they deserve. Given that trust is central to how we operate Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. Were meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

Trust is backed by data Forter is a recipient of over 10 workplace and innovation awards including:

• Great Place to Work Certification ()
• Fortunes Best Workplaces in NYC (2022)
• #3 on Fast Companys list of Most Innovative Finance Companies (2022)
• Forbes Cloud 100 (2021 2022)
• SAP Pinnacle Awards New Partner Application Award (2023)
• Fintech Breakthrough Awards Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013 weve raised $525 million from investors such as Tiger Global Bessemer Sequoia Capital March Capital and Salesforce Ventures. Were on a mission to bring trust to global digital commerce so that companies like Nordstrom Priceline Instacart and ASOS can block fraud drive revenue and improve customer experience.

At Forter we believe unique people create unique ideas and valuable experience comes in many forms. So even if your background doesnt match everything we have listed in the job description we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants regardless of race color religion gender sexual orientation marital status gender identity or expression national origin genetics age disability status protected veteran status or any other characteristic protected by applicable law.

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