Referral and Booking Management System Quality Manager
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Responsibilities
* Develop and implement comprehensive test strategies and plans for the referral and booking management system.
* Lead and execute various testing activities including functional testing performance testing and user acceptance testing.
* Identify document and track system defects and work closely with development teams to ensure timely resolution.
* Collaborate with business stakeholders to understand their requirements and ensure the system meets their needs.
* Monitor system performance and identify areas for improvement.
* Contribute to the development and maintenance of quality assurance processes and documentation.
* Provide regular reports on testing progress and system quality metrics.
* Stay up-to-date with industry best practices and emerging technologies in quality assurance.
Qualifications
* Bachelors degree in Hospitality/Business Management/Customer Service/healthcare or related discipline with 5 years of related professional experience.
* Minimum 3 years of Administrative experience managing a team of over 25 people. RBMS or call Centre experience is a distinct advantage.
*English is essential and Arabic is preferred.
* Familiar with MS office product and Intranet.
* Manage difficult or emotional customer situations; responds promptly to customer needs; solicits patient feedback to improve service; responds to requests for service and assistance.
* Speak clearly and persuasively in positive or negative situations; listens and gets clarification.
* Experience with referral and booking management systems is highly desirable.
* Familiarity with the healthcare industry in Qatar is advantageous.
