Cash Consultant (Peninsula Branch)

We are seeking a friendly and professional Cash Consultant to join our Peninsula Branch. As a Cash Consultant you will be the face of our bank providing exceptional customer service while accurately processing financial transactions. This role is ideal for detail-oriented individuals who enjoy working in a fast-paced environment and have a passion for helping customers with their banking needs.

• Process various financial transactions including deposits withdrawals and loan payments
• Verify customer identities and maintain account confidentiality
• Balance cash drawers and maintain accurate records of all transactions
• Promote and cross-sell bank products and services to customers
• Respond to customer inquiries and resolve issues in a timely manner
• Comply with all bank policies procedures and regulatory requirements
• Collaborate with team members to ensure smooth operations and excellent customer experience
• Assist with administrative tasks and special projects as needed

Qualifications :

Type of Qualification: First Degree
Field of Study: Commerce Finance or equivalent field

Experience Required
Client Coverage
Personal and Private Banking (1-2 years)

• Strong cash handling and basic math skills
• Proficiency in computer systems and banking software
• Excellent customer service and communication skills
• Keen attention to detail and ability to maintain accuracy in all tasks
• Problem-solving abilities and capacity to work well under pressure
• Previous experience in banking or customer service preferred
• Knowledge of banking products and services is a plus
• Ability to work flexible hours including weekends and holidays as required
• Fluency in English and Swahili (preferred)

Additional Information :

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Examining Information
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions
• Managing Tasks
• Producing Output
• Providing Insights
• Understanding People
• Upholding Standards

Technical Competencies:

• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

Remote Work :

No

Employment Type :

Full-time