Accounts Receivable Specialist

Lead the Future of Dentistry.

Overjet is the world-leader in dental AI. Already thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now were looking for talented people to fulfill our mission: improve oral health for all.

Overjet is where builders become leaders. Everyone here loves to make new things: new products new partnerships new content and a new category of AI technology. And as Overjet grows ridiculously fast so will you.

Simply put theres no better place to accelerate your career. Come join us!

The Role

The AR Specialist plays a critical role in ensuring a smooth billing and collections experience for Overjet customers. This role serves as the front line for billing inquiries invoice follow-ups and payment collections working closely with customers to resolve issues and ensure timely payment.

This position is ideal for someone who excels at communication problem solving and customer relationship management. The Accounts Receivable Specialist will work cross-functionally with teams across Finance Customer Success Sales and Operations to investigate billing questions resolve disputes and guide customers through the payment process.

Were excited to add someone who is highly organized proactive and persistent in driving issues to resolution while maintaining a positive and professional customer experience.

We are looking for candidates based in Cairo Egypt. This position is completly remote and will require work between 9 am and 5 pm ET. It will be paid in USD.

Responsibilities

• Serve as the primary point of contact for customer billing questions via email and phone

• Proactively follow up with customers regarding outstanding invoices to ensure timely payment

• Investigate and resolve billing issues by coordinating with internal teams such as Sales Customer Success and Finance

• Manage and track billing inquiries and collection activities to ensure clear documentation and timely follow-up

• Work with customers to address concerns clarify invoice details and resolve disputes

• Maintain a professional and empathetic approach when communicating with customers including in challenging or escalated situations

• Identify recurring billing issues and collaborate with internal teams to improve processes and prevent future problems

• Assist with maintaining accurate customer billing records and payment status

• Support the Finance team with reporting and operational improvements related to billing and collections

Qualifications

• Bachelors degree preferred

• 14 years of experience in customer support billing operations collections or a similar customer-facing role preferred

• Able to work continental US hours

• Strong written and verbal English skills with confidence interacting with customers by phone and email

• Strong interpersonal skills to handle customer issues

• Highly organized with strong follow-up skills and attention to detail

• Self-starter who takes ownership of issues and drives them to resolution

• Comfortable managing multiple conversations cases and priorities simultaneously

• Experience working in fast-paced or high-growth environments is a plus

• Familiarity with CRM ticketing or billing systems (such as Salesforce NetSuite Intercom or Stripe) is a plus

Overjets Values

• Excellence: Aim Higher

• Velocity: Quickly Deliver Results

• Ownership: Go the Extra Mile

• Win-win: Care Deeply

Company Recognition

• Included on Best Places to Work by BuiltIn lists in 2026: #3 overall in the US #1 in NYC #1 in San Francisco and #2 in Boston

• #4 on FastCompanyss Most Innovative Companies list in Healthcare for 2026

• Named one of the TIME Best Inventions of 2024

• Recognized inNewsweeksMost Loved Workplaces in America 2024

• Won the Dental Health category at theDigital Health Awards 2024 and2024 Best Places to Work by Built In

• Recognized as one of theTop Startups of 2023 by LinkedIn

• Included on the definitive2022 Forbes AI 50

EEOC

Overjet is an equal opportunity employer. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We believe diversity enriches our team so we hire people with a wide range of identities backgrounds and experiences. Even if you dont meet 100% of the qualifications for this job we strongly encourage you to apply!

If you are a Colorado resident: Please contact us by emailing to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.

Required Experience:

IC