Service Manager ( Scania )

Develop and promote After Sales products and services to new and existing customers through effective marketing activities promotional programs and campaigns.

Closely build and develop customer relationships and loyalty ensuring needs and expectations are being met and that services are developed to meet future customer needs.

Responsible for developing and managing the After Sales department income and expenditure budgets ensuring financial performance targets are met through the maximisation of profitability in the Workshop and

Parts Department the achievement of targets and efficient use and control of resources.

Responsible for driving the After Sales team to deliver excellent customer service and quality workmanship.

Oversee the handling of customer complaints ensuring that they are resolved to the mutual satisfaction of the customer and the dealership.

Manage personnel requirements within the After Sales department including:

- recruitment of qualified employees

- ongoing development and training for employees to meet the demands of the business and monitoring of apprentices

- conducting performance assessments

Ensure that all employees are informed of the companys vision and core values financial position and performance products and working methods.

Work in cooperation with other departments to achieve business objectives ensuring that there is open and effective communication.

Negotiate and/or participate in negotiations with customers giving appropriate assistance to other departments

Monitor pricing and discounts to ensure that they are at the appropriate level.

Keep informed of developments in the area of operation and regarding products working methods tools and equipment through training literature and information from amongst other sources Scania. Ensures that the departments requirements are adapted accordingly.

Monitor market movements trends demands and regulations present and future needs and inform appropriate persons within the Organisation

Responsible for managing supplier contacts.

Responsible for ensuring that the organisation distribution of tasks and procedures are developed and adapted to relevant capacity requirements and employees abilities.

Support and promote a safe and healthy work environment maintaining safe work practices at all times including overseeing all Health and Safety regulations within the After Sales department maintaining a high standard of cleanliness and tidiness.

Comply with Company policies and procedures including the completion of documents and records

Requirements

• Clear understanding of management accounts.
  
• Effective negotiation and influencing skills.
  
• Effective time management skills and ability to meet strict deadlines
  
• Ability to organise own workload and that of the team
  
• Ability to identify opportunities for business development within the region.
  
• People management skills.
  
• Ability to take initiative and work under pressure
  
• Excellent customer service skills and ability to build and manage key relationships
  
• Awareness and understanding of health and safety requirements.
  
• General computer skills
  
• Fluent in English
  

Benefits

Why Join SMG

Legacy Leadership & Vision

• Join a pioneering organization with over five decades of excellence in Egypts automotive sector. SMG is the sole importer of Porsche Scania and Harley-Davidson and a trusted partner to the main Aftermarket Spare Parts Wholesale and Retail in addition to most reliable and business partners of automotive garage tools and equipment.
  
• Be part of a forward-thinking company with a diversified investment portfolio and a strong vision for sustainable mobility innovation and market leadership.
  

Meaningful & Impactful Work

• Contribute to a company that isnt just selling cars but shaping the future of road safety customer experience and automotive service standards in Egypt.
  
• From premium vehicle brands to aftermarket solutions and industrial tools your work will have an impact across multiple industries and thousands of customers.
  

Growth & Development

• SMG empowers its employees with a culture of continuous learning internal mobility and career progression. With full support for both internal and external training youll gain access to tools and knowledge that help you thrive as a leader.
  
• Whether youre optimizing operations or leading financial strategy your contribution will drive real results.
  

People-First Culture

• Work in an inclusive collaborative environment that values expertise transparency and trust. At SMG we encourage open communication across all levelsincluding 24/7 access to HR supportbecause we believe that progress begins with honest conversation.
  

Competitive Rewards & Benefits

• Enjoy a comprehensive compensation package designed to support you and your family including:
  
• Medical social and life insurance
  
• Pension plan
  
• Annual salary review and profit-sharing program
  
• Exclusive discounts on service spare parts and branded items
  
• Fully paid training programs
  

Why Join SMG

Legacy Leadership & Vision

• Join a pioneering organization with over five decades of excellence in Egypts automotive sector. SMG is the sole importer of Porsche Scania and Harley-Davidson and a trusted partner to the main Aftermarket Spare Parts Wholesale and Retail in addition to most reliable and business partners of automotive garage tools and equipment.
  
• Be part of a forward-thinking company with a diversified investment portfolio and a strong vision for sustainable mobility innovation and market leadership.
  

Meaningful & Impactful Work

• Contribute to a company that isnt just selling cars but shaping the future of road safety customer experience and automotive service standards in Egypt.
  
• From premium vehicle brands to aftermarket solutions and industrial tools your work will have an impact across multiple industries and thousands of customers.
  

Growth & Development

• SMG empowers its employees with a culture of continuous learning internal mobility and career progression. With full support for both internal and external training youll gain access to tools and knowledge that help you thrive as a leader.
  
• Whether youre optimizing operations or leading financial strategy your contribution will drive real results.
  

People-First Culture

• Work in an inclusive collaborative environment that values expertise transparency and trust. At SMG we encourage open communication across all levelsincluding 24/7 access to HR supportbecause we believe that progress begins with honest conversation.
  

Competitive Rewards & Benefits

• Enjoy a comprehensive compensation package designed to support you and your family including:
  
• Medical social and life insurance
  
• Pension plan
  
• Annual salary review and profit-sharing program
  
• Exclusive discounts on service spare parts and branded items
  
• Fully paid training programs