Sales Operations Specialist

Test Drive Preparation:

• Assist in preparing vehicles for test drives including warming up the vehicle and offering refreshments for customers.
  

Customer Vehicle Evaluation Support:

• Assist in the documentation process of customer vehicle evaluations to ensure seamless processing.
  

Offer Creation & Contract Management:

• Support the creation of sales offers and the finalization of contracts.
  
• Handle administrative work related to customer vehicle trade-ins.
  

Documentation Handling:

• Ensure proper completion and signing of required documents including privacy policies and other legal documentation.
  

Administrative Handover:

• Organize and support the handover process of sold vehicles ensuring all administrative steps are completed.
  

Customer Follow-Up:

• Conduct follow-ups on sales leads through online and offline channels to support the sales process and customer retention.
  

CRM Management:

• Update customer records in the CRM system ensuring information accuracy and integration from multiple sources.
  

Sales Team Support:

• Provide administrative and logistical support to Sales Consultants including preparing sales files and documentation.
  

Porsche Drive Administrative Processes:

• Execute all tasks related to Porsche Drive services ensuring adherence to Porsche Drive Handbook policies.
  

Porsche Pro Support:

• Collaborate with the Porsche Pro to ensure a premium customer experience across all touchpoints.
  

Appointment Management:

• Assist in scheduling test drives consultations and customer visits ensuring an efficient appointment process.
  

Requirements

Education & Qualifications:

• Bachelors degree in Business Administration Marketing or a related field from a recognized university.
  

• Additional certifications in CRM systems Sales Operations or Automotive Sales Management are considered a plus.
  

Experience:

• Minimum 2 to 4 years of experience in sales operations administrative support or customer service preferably in the automotive or luxury retail sectors.
  

• Hands-on experience with contract handling offer preparation and sales documentation.
  

• Familiarity with vehicle registration delivery procedures or test drive processes is an advantage.
  

Technical Skills:

• Proficiency in Microsoft Office (especially Excel Outlook and PowerPoint).
  

• Strong command of CRM platforms such as Salesforce SAP or other automotive dealer management systems.
  

• Ability to manage sales documentation workflows organize files and maintain accurate digital records.
  

• Understanding of automotive administrative cycles including invoicing vehicle handover and customer documentation.
  

Sales Coordination & Support Skills:

• Capable of coordinating with internal teams including Sales Consultants Porsche Pro and after-sales departments.
  

• Experience in scheduling and managing test drive appointments customer follow-ups and showroom logistics.
  

• Ability to monitor the status of leads update sales pipelines and ensure timely customer communication.
  

Personal & Interpersonal Skills:

• Excellent communication and interpersonal skills with a customer-centric approach.
  

• High level of organization accuracy and attention to detail.
  

• Ability to work under pressure prioritize tasks and meet tight deadlines.
  

• Professional appearance and behavior consistent with Porsche brand values.
  

• Fluent in English and Arabic (written and spoken).
  

• Strong sense of ownership confidentiality and integrity in handling sensitive customer and company data.
  

Benefits

Why Join SMG

Legacy Leadership & Vision

• Join a pioneering organization with over five decades of excellence in Egypts automotive sector. SMG is the sole importer of Porsche Scania and Harley-Davidson and a trusted partner to the main Aftermarket Spare Parts Wholesale and Retail in addition to most reliable and business partners of automotive garage tools and equipment.
  
• Be part of a forward-thinking company with a diversified investment portfolio and a strong vision for sustainable mobility innovation and market leadership.
  

Meaningful & Impactful Work

• Contribute to a company that isnt just selling cars but shaping the future of road safety customer experience and automotive service standards in Egypt.
  
• From premium vehicle brands to aftermarket solutions and industrial tools your work will have an impact across multiple industries and thousands of customers.
  

Growth & Development

• SMG empowers its employees with a culture of continuous learning internal mobility and career progression. With full support for both internal and external training youll gain access to tools and knowledge that help you thrive as a leader.
  
• Whether youre optimizing operations or leading financial strategy your contribution will drive real results.
  

People-First Culture

• Work in an inclusive collaborative environment that values expertise transparency and trust. At SMG we encourage open communication across all levelsincluding 24/7 access to HR supportbecause we believe that progress begins with honest conversation.
  

Competitive Rewards & Benefits

• Enjoy a comprehensive compensation package designed to support you and your family including:
  
• Medical social and life insurance
  
• Pension plan
  
• Annual salary review and profit-sharing program
  
• Exclusive discounts on service spare parts and branded items
  
• Fully paid training programs