Job Description Summary

Job Description

Roles and Responsibilities

• Be responsible for providing oversight for all contractual and transactional customers in your portfolio

• Own profit and loss responsibility (i.e. orders sales margin cash) for Gas Power - Power Services business including parts repairs field services and performance services for the customers in your portfolio

• Drive operational excellence and rigor on SQDC (Safety Quality Delivery Cost) and leverage key productivity tools in lean and quality to deliver process excellence

• Track performance in key areas such as EHS quality customer satisfaction cost out and productivity outage planning capabilities and talent development etc.

• Drive improvement through identification and implementation of corrective and preventative actions

• Set the tone for EHS with a SAFETY first always mindset

• Establish and drive effective targets for Injury & Illness (I&I) near misses observations etc.

• Team with Sales to develop the long-term growth strategy for your customers both transactional and contractual and drive Inquiry to Order (ITO) deal development long term strategic partnerships and deal closure

• Assist with short and long term business planning (OP Plan SII etc.)

• Work with headquarter teams to explore growth opportunities both providing input on what the regions needs are as well as executing offerings

• Manage customer relationships at multiple levels of their organization providing regional leadership presence

• Work closely with Services leadership to investigate analyze and resolve customer issues in a timely manner

• Develop the next level of Services leadership & Talents

• Be responsible for hiring training and development mentoring salary planning performance and career assessment and disciplinary actions as required for assigned direct reports

• Align Contract Performance Managers and Service Managers by customer to fulfill on Gas Power Services product line offerings and customer satisfaction most effectively

• Work with Power Services team to understand both short and long term outages forecast resource needs and assist with plan for adequate resourcing

• Own margin review input / output integrated outage forecasting jointly with Risk Sales Commercial Operations teams etc. as appropriate

• Review / validate Outage Tracker OnTrack compliance and Event Vision inputs

• Be responsible for backlog forecasting pipeline and weekly financial tracker updates for Power Services financials

• Understand trends and drivers and effectively communicate risks opportunities changes and key gap closure activities

• Own and drive a cash target (e.g. Past Dues Payment on Time) and resolve key any collection issues

Required Qualifications

• Bachelors degree from an accredited university

• Minimum of 10 years of knowledge and experience within power plant services customer facing & customer contract management

• Mastery in both oral and written communication skillswith the ability to communicate effectively at all levels of the customers and GEs organization (in both Arabic and English languages)

Desired Characteristics

• Masters degree is a plus

• Minimum of 3 years of management experience with direct reports is preferred.

• Gas Power Services experience

• Profit & Loss (P&L) leadership experience

• Mastered knowledge of Contractual Service Agreements (CSA) and Transactional Agreements (TX) & processes

• Ability to communicate effectively at all levels of the customers and GEs organizations

• Experience in developing and maintaining customer relationships and working with customer leadership teams

• Strong leadership interpersonal influence financial and commercial skills

Additional Information