Enterprise Customer Success Manager
شارك هذه الوظيفة
موقع الوظيفة:
Casablanca - المغرب
الراتب شهرياً:
لم يكشف
تاريخ النشر:
نُشرت قبل 19 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
At Deliverect our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.
Department Focus:
The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners we deeply understand our customers evolving business needs to offer tailored support and guidance that maximizes the Deliverect platforms potential. We foster strong long-term relationships collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market.Your Impact:
As an Enterprise Customer Success Manager youll be the strategic anchor ensuring our enterprise customers thrive and achieve maximum value from the Deliverect platform. You will focus on driving product adoption and fostering long-term loyalty for a mixed book of accounts acting as the bridge between our customers and our internal Product and Support teams. Your role is pivotal in fueling retention and revenue growth through exceptional support and a data-driven approach to customer health.
Logistics:
- Fluency in English and French is required with strong written and verbal communication skills being essential.
- Work Location: This is a full-time hybrid role with a flexible work schedule offering 4 days in our Casablanca office and 1 day from the comfort of your home.
What You Will Do:
Develop and execute strategies to foster long-term customer relationships and guide enterprise clients through success milestones and product adoption.
Work Cross-functionally and collaboratively with Enterprise Account Managers and Support teams to resolve complex issues and advocate for customers by requesting new features from the Product team.
Monitor customer usage and leverage data to demonstrate Deliverects value identifying opportunities to improve customer health and adoption rates.
Issue Resolution & Support Escalation: Act as an escalation point for complex technical and non technical queries ensuring timely resolutions.
Identify potential upsell opportunities and support renewal management to ensure continued revenue growth.
What You Will Bring:
- Professional fluency in English French and Arabic is essential for managing our diverse account base.
- 2 years of experience in a customer-facing role such as Customer Support Customer Success or Account Management ideally within a SaaS environment.
- An analytical mindset with the ability to analyze complex customer issues and leverage data analysis tools to measure customer health and develop effective solutions.
- Proven ability to manage multiple projects simultaneously meet deadlines and navigate a fast-paced environment.
- Exceptional communication skills with the ability to build trust and rapport with key stakeholders across multiple departments.
- Familiarity with Google Suite and Zoom; experience with Planhat and HubSpot is a strong plus.
Join Our Innovative Journey:
At Deliverect were not just building a platform; were redefining how restaurants and retailers connect with their customers globally. Were looking for agile ambitious and resourceful team members who are excited to tackle complex challenges take calculated risks and contribute to innovative solutions that shape the future of commerce.
What Youll Gain by Joining Us:
Invest in Your Growth-We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
Solve Meaningful Challenges-Contribute to tackling some of the most significant challenges in the global tech industry directly impacting the way businesses operate worldwide.
Drive Innovation- Immerse yourself in a culture where innovation isnt just a buzzword our weekly releases and new features ensure youre always working on cutting-edge solutions.
Collaborate with a Global Team-Be part of a diverse international team that values transparency visibility and a multitude of perspectives.
Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry where your contributions have significant impact.
Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market ensuring youre supported with what matters mostright where you are.
Our Commitment to Inclusion:
We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.
Important Information:
1. Fluency in English is required with strong written and verbal communication skills being essential.
2. Applicants must possess the legal right to work in the country where the role is based as we are currently unable to provide financial assistance for relocation or travel.
3. Please note that certain roles may require a background check as a condition of employment and you will be informed of this during the initial screening process.
4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.
If you require any accommodations or support during the recruitment process due to a disability please do not hesitate to contact us at emailprotected.
Ready to shape the future of commerce with us Explore our opportunities and apply today!
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
عن الشركة
Deliverect connects delivery apps and POS systems for restaurants to streamline order management. From online ordering to fulfillment solutions—We enable digital growth
