Team Coordinator Digital Demand Intelligence Team (DIT) (Temporary Contract)

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ROLE DESCRIPTION

In collaboration with Digital Demand team in Cairo and key stakeholders in Barcelona the Team Coordinator of the Digital Demand Associates (DDA) is responsible for the day-to-day operational coordination of the Cairo-based teamof some 13 DDAs.

The role acts as the primary local point of contact ensuring effective workload management team rhythm and delivery quality. It also serves as a key liaison between the Cairo office and the Barcelona Digital Hub ensuring alignment with EMEA standards processes and best practices.

A strong understanding of demand generation processes and DDA activities is desired to ensure consistent execution identify practical improvements and maintain high-quality output for our EMEA sales teams

About the team:

Corporate and Digital are SAPs fastest growth areas particularly in the Cloud. Our goal is to accelerate SAPs market share in the midmarket and scale Demand Generation and Sales efforts with digital modalities. The purpose of the Demand Intelligence Team (DIT) is to collaborate with Digital Campaign Managers and support Sales in their Demand Generation efforts. The DIT provides the data tools and process foundation to engage the right prospect at the right time with the right message. We are an international diverse and dynamic team located across SAPs Barcelona Digital Hub and Cairo.

EXPECTATIONS AND RESPONSIBILITIES

In collaboration and alignment with stakeholders responsibilities include:

Team Operations & Coordination

• Lead day-to-day operational coordination of the Cairo DDA team
• Manage workload distribution prioritization and task balancing
• Ensure team availability responsiveness and delivery quality
• Act as first point of contact for team queries and escalations
• Run weekly team meetings and operational check-ins
• Maintain team discipline (working hours communication presence)

EMEA Alignment & Stakeholder Liaison

• Act as bridge between Cairo and Barcelona teams (DCMs Sales stakeholders)
• Ensure EMEA standards processes and best practices are consistently applied
• Support clear communication and visibility across locations

Delivery Quality & Continuous Improvement

• Ensure high standards in profiling enrichment and campaign support execution
• Support correct usage of tools and adherence to processes
• Identify and implement practical improvements to workflows and efficiency

Hiring Onboarding & Team Development

• Support DDA hiring process and candidate selection
• Coordinate and improve structured onboarding for new hires
• Monitor team performance and development needs

Program & Process Support

• Contribute to documentation training materials and onboarding content
• Support operational initiatives and improvements where needed

Community & Engagement

• Foster a collaborative and supportive team environment in Cairo
• Ensure Cairo has a clear voice and presence within the broader EMEA setup

PREFERRED EXPERIENCE SKILLS AND BEHAVIOR

• Based in Cairo Egypt (mandatory)
• Fluent in English (mandatory) additional EMEA language is a plus
• University degree in Business Administration IT Digital Transformation or similar
• Ideally 23 years relevant experience in demand generation sales operations or similar
• Experience in team coordination operations or project support roles
• Strong understanding of data handling profiling and campaign support processes
• Comfortable working with tools and systems (e.g. CRM outreach tools data platforms)
• Strong organizational and coordination skills
• Clear communicator with ability to work across teams and cultures
• Execution-focused mindset with ability to take ownership and drive outcomes
• Proactive reliable and able to work independently and as part of a team

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 447528 Work Area: Sales Expected Travel: 0 - 10% Career Status: Graduate Employment Type: Limited Full Time Additional Locations: #LI-Hybrid