Senior Spa Therapist

EOE/AA/Disabled/Veterans

Senior Spa Therapist is responsible for providing professional treatments and services for guests including but not limited to body and facial treatments massages home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.

What will I be doing

As a Senior Spa Therapist you are responsible for performing the following tasks to the highest standards:

Attending Hilton Trainings and monthly departmental meetings as required

To ensure high standards of cleanliness in the department

To report any maintenance issues to Front Office Manager

Assist in all areas of the operations as requested by Front Office Manager

To be fully aware of current and future services offered by the hotel

To ensure that departmental operation budget is adhered to maximizing revenues and minimizing expenses

Provides efficient guest service from point of arrival to check out. Books changes and cancels appointments and up sells

retail

Accurately schedule all massage reservations changes confirms and cancel massage reservations

Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office

Manager

Accurately explain spa treatment menu and packages to guests

Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards

Maintain the quality of service and overall appearance of locker areas lounge area and restrooms

Ensure proper cleanliness of locker room lounge steam/sauna room prep room and restrooms

Ensure stocking of water and other beverages and set up and break down of beverage and fruit station

Assisting guest and personal providing training session if necessary

Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and

product updates

To ensure audio-visual equipment is well maintained and in good condition

To ensure high standards of cleanliness in the department

Provides courteous and efficient guest service from point of arrival through check out

Orient the guests through our Fitness facility greets guests and provides personal guest service

A Senior Spa Therapist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:

- Strong interpersonal skills

- Committed to delivering a high level of customer service

- Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Excellent attention to detail

- High standards of cleanliness

- Ability to work in a consistently professional and helpful manner

- Previous experience in a similar role