Customer Care Manager
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
الخبرة المطلوبة:
تاريخ النشر:
نُشرت قبل 13 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
- Lead and manage a team of customer service representatives.
- Handle complex customer inquiries and complaints professionally.
- Monitor customer interactions and ensure high service standards.
- Conduct surveys and analyze feedback to improve customer experience.
- Collaborate with marketing and sales teams to enhance customer engagement.
- Train staff on customer service best practices and brand knowledge.
- Maintain accurate records of customer interactions and resolutions.
- Ensure compliance with industry regulations and company policies.
- Set customer satisfaction goals and work towards achieving them.
Develop and implement customer service policies and procedures.
Requirements
- Proven experience in customer service management preferably in the cosmetics industry.
- Strong leadership and team management skills.
- Excellent communication and problemsolving abilities.
- Knowledge of CRM systems and customer service software.
