Butler coordinator Raffles The Red Sea

Key Roles & Responsibilities

• Departmental Epicenter: Act as the central communication hub coordinating butler services and following up on guest activities to ensure flawless service delivery.
• Pre-Arrival Preparation: Meticulously review arrival lists (ideally 7 days in advance) and guest profiles to prepare for companion preferences and special requirements.
• Inter-Departmental Liaison: Track and monitor service requests performed by other departmentssuch as Turndown (Housekeeping) Maintenance or F&Bto ensure they meet Raffles strict timelines and standards.
• Operational Coordination: Manage the departmental workflow including monitoring message boxes for task completion and ensuring butlers follow through on scheduled guest rituals.
• Guest Preference Management: Actively update guest history databases with personal information practices and likes/dislikes gleaned from observations and feedback.
• Administrative Support: Assist the Head Butler with administrative needs including inventory control for butler supplies and preparing operational reports.

Professional Standards

• Raffles Values: Embody the brand personality: Charming Graceful Thoughtful and Welcoming.
• Service Excellence: Adhere to the Top 5 Service Excellence standards: Look at me Smile at me Talk to me Listen to me and Thank me.
• Compliance: Maintain full awareness of LQA (Leading Quality Assurance) and Forbes Travel Guide standards to ensure world-class luxury benchmarks are met.

Qualifications :

Qualifications & Attributes

• Experience: Typically requires 23 years in luxury hospitality (Front Office Concierge or Butler service).
• Technical Skills: Proficiency in Opera Property Management System (PMS) and Microsoft Office is generally required for coordinating tasks and data.
• Traits: Exceptional eye for detail the ability to work under high pressure with minimal supervision and strong organizational skills.

Additional Information :

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination scheduling and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.

Remote Work :

No

Employment Type :

Full-time