Airport Greeter Raffles The Red Sea

Key Roles & Responsibilities

• Arrival Coordination: Monitor the daily guest arrival list and flight details closely to ensure a presence at the terminal for every scheduled flight.
• The Raffles Welcome: Greet guests warmly at the arrival hall with a personalized line with brand standards use the guests name immediately (e.g. Mr. Name welcome to City I hope you had a pleasant flight).
• Logistics Management: Coordinate with the Chief Concierge to ensure the correct number of hotel cars are on standby and that they meet all brand cleanliness and amenity standards.
• Luggage Handling: Assist guests with their baggage from the carousel to the vehicle ensuring all items are handled with extreme care and correctly loaded.
• Liaising & VIP Protocol: Inform the hotel Front Office and Butler teams immediately when VIP guests are en route. Maintain strong professional relationships with airport personnel immigration and customs officers to facilitate smooth passage.
• Service Recovery: Act as a frontline problem-solver for delayed flights lost luggage or transport issues reporting any guest complaints to the Chief Concierge for further action.

Professional Standards & Etiquette

• Anticipatory Service: Embody the Raffles anticipatory style by identifying guest needs (e.g. offering water or a cold towel) before they are requested.
• Impeccable Grooming: Maintain a neat professional appearance at all times as the Greeter represents the hotels 5-star image in a public terminal.
• Communication: Use clear professional English and demonstrate cultural sensitivity when interacting with international clientele.

Qualifications :

Qualifications & Attributes

• Experience: Typically requires at least 2 years of experience in a 5-star hotel environment often with a background in Bell or Door services.
• Physical Stamina: Must be able to stand for long periods and lift heavy luggage.
• Knowledge: Deep familiarity with airport terminal layouts hotel facilities and local area highlights to answer guest inquiries during the initial greeting.

Additional Information :

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination scheduling and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.

Remote Work :

No

Employment Type :

Full-time