Admin Conceirge Raffels The Red Sea

Key Roles & Responsibilities

• Operational Coordination: Act as the central point of communication for the lobby coordinating between Doormen Porters Reception and Raffles Butlers to ensure flawless guest journeys.
• Guest Profile Management: Build and maintain detailed guest profiles in the Property Management System (PMS) recording specific preferences past requests and cultural sensitivities to personalize future interactions.
• Pre-Arrival Correspondence: Manage the pre-arrival email cycle following up on ongoing communications with guests and travel agents to confirm arrival details and special preparations.
• Administrative Logistics: Responsible for sorting and distributing guest and administrative mail managing courier services and maintaining the hotels digital information directory (function board).
• Inventory & Stock Control: Take regular inventories of lobby supplies and guest amenities coordinating with butler admin supervisors for restocks.
• Service Recovery Support: Assist in logging and reporting guest complaints tracking feedback and ensuring swift corrective action is taken to uphold brand standards.

Professional Standards & Etiquette

• Legendary Service Philosophy: Provide warm anticipatory and personalized service that aligns with the Raffles heritage.
• Grooming & Presentation: Maintain impeccable grooming and professional posture at all times; standard etiquette includes avoiding folded arms keeping hands out of pockets and never leaning on counters.
• Confidentiality: Strictly handle sensitive guest information with the utmost discretion and integrity.

Qualifications :

Qualifications & Attributes

• Experience: Typically requires 2 years in a luxury hotel front office or guest relations role.
• Technical Proficiency: Strong working knowledge of Microsoft Office (particularly Excel) and hotel Property Management Systems.
• Personal Traits: Must be poised creative and inquisitive with a high level of emotional intelligence and cultural awareness.

Additional Information :

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination scheduling and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.

Remote Work :

No

Employment Type :

Full-time