Reservations & Revenue Executive

Marrakech - المغرب

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت قبل 3 يوم

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

القسم:

إدارة الإيرادات

ملخص الوظيفة

Description

Additional Information: This hotel is owned and operated by an independent franchisee STE Le Palais Paysan SARL. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

Job Summary

The Reservations & Revenue Executive is responsible for managing room inventory rates and availability to maximize hotel revenue while ensuring seamless reservation processes and exceptional guest service. This role supports the Director of Revenue in forecasting reporting and implementing revenue strategies while driving customer loyalty and achieving reservations and sales goals.

Key Responsibilities

Revenue & Inventory Management

Manage rooms inventory rate loading restrictions and room authorizations to maximize revenue and ensure straight-line availability.

Maintain accurate and up-to-date reservation system information at all times.

Monitor compliance with company promotions loyalty programs and eCommerce distribution channels.

Execute sales and revenue strategies within reservation and sales systems.

Escalate technical or system-related issues related to reservations or PMS to the appropriate support desk in a timely manner.

Reporting & Forecasting Support

Prepare and distribute daily weekly and monthly revenue and reservations reports for Hotel Management and the Director of Revenue.

Assist the Director of Revenue with weekly and monthly forecasting activities.

Support the preparation of agendas presentations and data analysis for revenue and strategy meetings.

Reservations & Customer Service

Process all reservation requests modifications and cancellations accurately and efficiently.

Drive customer loyalty by delivering service excellence throughout every guest interaction.

Accommodate document and follow up on special guest requests.

Answer guest inquiries regarding room types rates hotel facilities and services.

Apply effective upselling and sales techniques to maximize revenue opportunities.

Input access and manage data accurately within the reservation system.

Ensure correct reservation coding rate application and room type designation.

Training & Collaboration

Provide regular reservations system and process training for Front Office associates.

Work closely with Front Office Sales and Revenue teams to achieve revenue and reservations objectives.

Actively solicit and manage reservations-related sales opportunities to meet or exceed sales targets.

Qualifications & Skills

Required

Proven experience in Front Office and/or Reservations within a hotel environment.

Strong sales and revenue optimization skills.

High level of attention to detail and accuracy.

Advanced knowledge of Opera PMS.

Excellent communication and customer service skills.

Strong analytical and reporting skills.

Preferred

Experience working with Marsha and Empower Reservations systems.

Experience with the One Yield RMS (or similar if no Marriott experience)

Basic knowledge of MarRFP or similar platforms (e.g. Lanyon).

Familiarity with One Source and CVENT.

Previous exposure to revenue management or distribution environments.

Personal Attributes

Results-driven with a strong commercial mindset.

Organized proactive and able to manage multiple priorities.

Team player with the ability to collaborate across departments.

Guest-focused with a passion for service excellence.

Local contract. 7000-9000.

This company is an equal opportunity employer.

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DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee STE Le Palais Paysan SARL. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and p...