Group Account Director

Our client is looking for Group Account Director to lead and structure the operational engine of the in house agency ensuring seamless execution across all functions including creative content media and production. The role focuses on building processes enforcing accountability and translating internal marketing direction into efficient high quality delivery.

This role does not own client relationship management. Instead it partners with internal marketing stakeholders and ensures their requirements are executed with clarity and discipline.

Key Responsibilities

• Operations & Process Ownership
  

• Design and implement end to end workflows from briefing to delivery
  
• Standardize processes across all functions including creative content media and production
  
• Build clear systems for task management approvals and timelines
  
• Eliminate inefficiencies and reduce dependency on individuals
  
• Ensure full visibility on project status across all work streams
  

• Delivery Management
  

• Own execution across all campaigns content calendars and marketing initiatives
  
• Ensure all deliverables meet timelines quality standards and business objectives
  
• Act as the central point of coordination between functions
  
• Identify risks and bottlenecks early and resolve them proactively
  

• Internal Stakeholder Alignment
  

• Work closely with SIADs internal marketing team to translate briefs into actionable plans
  
• Ensure clarity of scope timelines and deliverables before execution begins
  
• Maintain structured communication and reporting to stakeholders
  
• Manage expectations through clear delivery frameworks
  

• Cross Functional Leadership
  

• Oversee collaboration between:
  
• Creative
  
• Content
  
• Social & Digital
  
• Media
  
• Production
  
• Ensure all teams are aligned on priorities and timelines
  
• Build a culture of accountability and ownership across functions
  

• Structure & Ways of Working
  

• Define roles and responsibilities across the agency team
  
• Build and document ways of working across departments
  
• Establish governance models for approvals and decision making
  
• Support in building scalable team structure as the agency grows
  

• Media & Budget Awareness (Non P&L)
  

• Work with media and digital teams to understand campaign budgets and allocations
  
• Ensure alignment between media plans and campaign execution
  
• Track delivery against planned budgets (timing phasing outputs)
  
• Flag inefficiencies or misalignment in budget utilization
  

Key KPIs

• On time delivery across all projects and campaigns
  
• Reduction in operational bottlenecks and delays
  
• Clarity and adherence to processes across teams
  
• Internal stakeholder satisfaction
  
• Efficiency in campaign execution relative to timelines and budgets
  
• Ensure that jobs and tasks are delivered as per the agreed deadlines
  
• Build the agency structure and recruit team members under marketing directors supervision
  

Requirements

Experience

• 8 to 12 years in agency or in house marketing environment
  
• Strong experience in operations project management or delivery leadership
  
• Experience managing integrated campaigns across multiple functions
  
• Exposure to digital marketing and media planning
  

Core Competencies

• Strong operational mindset and process building capability
  
• Excellent project and delivery management skills
  
• Ability to coordinate across multiple disciplines
  
• High attention to detail and structured thinking
  
• Strong understanding of digital marketing workflows
  

Personality Fit (Critical)

• Low ego high accountability
  
• Execution driven not title driven
  
• Solutions oriented and calm under pressure
  
• Able to bring structure without creating friction
  
• Collaborative and team first mindset
  

Reporting Line

• Reports to: Marketing Director
  
• Works closely with: Internal Marketing Team (Group Marketing Team)
  
• Oversees: Account Managers / Project Managers / Coordinators
  

Success Definition (First 36 Months)

• Clear documented workflows implemented across all functions
  
• Full visibility on all ongoing projects and deliverables
  
• Reduced chaos in briefing approvals and delivery cycles
  
• Strong alignment between internal marketing and execution teams
  
• Defined structure and roles across the agency