Time Service Delivery Expert (German Speaker)
شارك هذه الوظيفة
موقع الوظيفة:
القاهرة الجديدة - مصر
الراتب شهرياً:
لم يكشف
تاريخ النشر:
نُشرت قبل 3 يوم
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Job Description Summary
#LI-HybridLocation: Cairo Egypt
Relocation Support: This role is based in Cairo Egypt. Novartis is unable to offer relocation support: please only apply if accessible.
At Novartis every detail matters when it comes to supporting our peopleand this role sits right at the heart of that mission. As a Time Service Delivery Expert you will be a trusted first point of contact for associates ensuring accurate compliant and timely time services that directly impact employee experience and payroll outcomes. Working in a dynamic fastpaced environment you will combine service excellence with strong system discipline collaborating closely with regional partners to keep operations running smoothly and with confidence.
Job Description
Key Responsibilities
- Deliver firstlevel time service support to associates ensuring timely and accurate resolution of queries.
- Monitor and resolve service requests through ticketing chatbot and telephony channels in line with service levels.
- Ensure compliance with local labour laws Novartis policies and global time governance standards.
- Maintain accurate employee time data with clear documentation of all data change requests.
- Deliver scheduled time service reports with high quality accuracy and timeliness.
- Collaborate with secondlevel support teams to escalate and resolve complex cases effectively.
- Support testing and continuous improvement initiatives to enhance service delivery.
Essential Requirements
- Experience working in a customerfocused service delivery or shared services environment.
- Ability to manage employee queries accurately using case management ticketing or support tools.
- Strong attention to detail with the ability to document data changes clearly and compliantly.
- Comfort working in fastpaced highvolume support environments while meeting service level expectations.
- Knowledge of German language is mandatory
- Fluent English communication skills both written and spoken.
- Collaborative mindset with strong communication skills and a proactive approach to problem solving.
Skills Desired
عن الشركة
Novartis is a global healthcare company based in Switzerland that provides solutions to the evolving needs of patients worldwide.
