Job Description Summary
-To support the development of P&O processes principles and guidelines for a small client group as well as coordinate data analysis and evaluation in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.Job Description
Key Responsibilities:
Support the Middle East Africa and Türkiye team in the operational conversion of P&O strategic objectives.
Provide support and specific advice in the implementation of processes and standards for all P&O Services aspects (e.g. services processes continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training.
Support the identification and planning of services P&O Services will provide.
Handle standard service requests answer questions resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts
Perform user administration tasks (e.g. access management).
Track service requests and troubleshoots analyze error messages and questions
Support periodic cost and efficiency analyses to support productivity objectives
Support personnel cost budgeting process and control.
Support evaluation of the services / processes / continuous improvement in scope.
Contribute to P&O Services projects at country or BU level
Essential Requirements:
Skills Desired
adverse event reporting adverse event reporting Collaboration Communication Consulting Services Curiosity Data Analysis Data Privacy Dispute Resolution Employee Experience Employee Onboarding Error Analysis Global Sample Distribution HRIS (Human Resource Management System) Hr Operations (Hr Ops) HR Service Delivery Human Resource Management System Human Resources (HR) Human Resources Management Identity And Access Management (Iam) job training Payroll procedure implementation Process Analysis Project Management 4 moreRequired Experience:
IC
Novartis is a global healthcare company based in Switzerland that provides solutions to the evolving needs of patients worldwide.