Quality Manager
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 4 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Key Responsibilities
1. Quality Management System
- Develop and implement quality assurance policies and procedures.
- Monitor and evaluate service quality across tourism services such as accommodations tours transportation and customer support.
- Ensure compliance with international tourism and hospitality standards.
2. Service Quality Monitoring
- Conduct regular quality audits of services and facilities.
- Analyze customer feedback reviews and satisfaction surveys.
- Identify areas for service improvement and implement corrective actions.
3. Customer Experience Improvement
- Develop strategies to enhance guest satisfaction and service excellence.
- Handle quality-related customer complaints and ensure timely resolution.
- Monitor online reviews and reputation management platforms.
4. Training and Staff Development
- Train employees on quality standards customer service excellence and operational procedures.
- Promote a culture of quality awareness and continuous improvement.
5. Compliance and Standards
- Ensure compliance with tourism regulations safety standards and certifications (e.g. ISO sustainability certifications).
- Maintain documentation related to quality policies and procedures.
6. Performance Analysis
- Track key performance indicators (KPIs) related to service quality.
- Prepare quality performance reports for management.
- Recommend process improvements to increase efficiency and service standards.
Qualifications :
- Bachelors degree in Tourism Management Hospitality Management Business Administration or Veterinary medicine
- Certification in Quality Management or ISO standards is an advantage.
- 35 years of experience in quality management or operations in the tourism/hospitality industry.
Remote Work :
No
Employment Type :
Full-time
المهارات المطلوبة
عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
