Wellness Curator Raffles The Red Sea
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 7 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Key Responsibilities
Operational Supervision & Quality Assurance:
Ensure all wellness spaces treatment rooms and guest touchpoints are prepared pristine and aligned with Raffles standards prior to guest arrival.
Coordinate the seamless execution of wellness itineraries spa appointments and recreational experiences.
Monitor readiness of wellness amenities equipment and products to ensure consistent quality and presentation.
Support the Spa & Wellness team in maintaining operational flow and service efficiency.
Guest Experience & Service Excellence:
Act as the primary point of contact for guests wellness journeys curating personalized and meaningful experiences.
Anticipate guest needs and preferences to deliver bespoke intuitive and emotionally engaging service.
Conduct wellness consultations to recommend appropriate treatments fitness activities and lifestyle experiences.
Coordinate in-room wellness experiences including bath rituals recovery setups and relaxation amenities.
Ensure every guest interaction reflects refinement discretion and attention to detail synonymous with Raffles.
Support service recovery by addressing concerns promptly with grace and professionalism.
Team Leadership & Development:
Collaborate closely with spa therapists fitness trainers and recreation team members to ensure aligned service delivery.
Share guest insights and preferences with the team to enhance personalization and consistency.
Participate in daily briefings to stay informed on VIP arrivals guest profiles and operational priorities.
Support a culture of excellence collaboration and continuous improvement.
Coordination & Communication:
Liaise with Butler Service Front Office Guest Relations Housekeeping and F&B to deliver integrated guest experiences.
Coordinate wellness journeys across departments ensuring seamless transitions and timing.
Communicate guest preferences special requests and feedback accurately and promptly.
Assist in organizing wellness events private sessions and bespoke guest experiences.
Commercial & Financial Performance:
Promote and recommend spa treatments wellness programs and retail products aligned with guest needs.
Support revenue generation through personalized upselling and cross-selling.
Ensure accurate recording of guest bookings and services.
Contribute to achieving departmental revenue and guest satisfaction targets.
Standards Safety & Compliance:
Uphold Raffles grooming hygiene and presentation standards at all times.
Ensure compliance with health safety and privacy regulations.
Maintain strict confidentiality regarding guest information and preferences.
Support sustainability initiatives and wellness practices aligned with brand values.
Qualifications :
Qualifications & Experience:
Minimum 23 years of experience in luxury hospitality spa wellness or butler service.
Experience in a guest-facing personalized service role is essential.
Certification or training in wellness spa therapies fitness or holistic practices is an advantage.
Pre-opening experience is a plus.
Skills & Competencies:
Exceptional interpersonal and communication skills.
Strong ability to anticipate guest needs and deliver intuitive personalized service.
Knowledge of wellness concepts treatments and lifestyle practices.
Strong coordination and organizational skills.
Ability to work collaboratively across departments.
High attention to detail and service quality.
Personal Attributes:
Naturally warm engaging and guest-focused personality.
Passion for wellness luxury experiences and storytelling.
Discreet trustworthy and emotionally intelligent.
Calm composed and adaptable in a dynamic environment.
Strong sense of ownership and pride in delivering exceptional service.
Additional Information :
Strong understanding of Raffles service culture and emotional luxury philosophy.
Ability to curate holistic culturally relevant wellness experiences aligned with the Red Sea destination.
A proactive and anticipatory approach to guest service ensuring every moment is meaningful and memorable.
Impeccable grooming and personal presentation aligned with ultra-luxury standards.
Flexibility to work shifts including weekends and public holidays.
Remote Work :
No
Employment Type :
Full-time
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عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
