Wellness Supervisor Fairmont The Red Sea
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 5 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Operational Supervision & Quality Assurance:
Supervise the daily operations of the spa fitness center and recreation facilities ensuring efficient and consistent service delivery.
Conduct routine inspections of wellness areas to ensure compliance with Fairmont standards for cleanliness safety and presentation.
Ensure all facilities treatment rooms and equipment are fully operational maintained and guest-ready at all times.
Monitor inventory levels and ensure proper handling and control of spa products linens and equipment.
Ensure adherence to established operational procedures service protocols and quality benchmarks.
Guest Experience & Service Excellence:
Ensure delivery of a consistent high-quality wellness experience aligned with Fairmont brand standards.
Support personalized service delivery by anticipating guest needs and preferences.
Address guest inquiries requests and feedback in a professional and timely manner.
Assist in coordinating VIP services private wellness sessions and special arrangements.
Support service recovery efforts by ensuring prompt resolution and follow-up.
Team Leadership & Development:
Supervise and support spa therapists fitness trainers and recreation attendants to ensure consistent performance and service standards.
Conduct daily briefings to communicate operational priorities guest movements and departmental objectives.
Provide coaching and guidance to team members to enhance service delivery and operational efficiency.
Assist in scheduling attendance monitoring and performance management.
Promote a culture of teamwork accountability and continuous improvement.
Coordination & Communication:
Coordinate closely with Front Office Housekeeping Engineering and Guest Services to ensure seamless operations.
Ensure accurate and timely communication of appointments guest preferences and operational updates.
Report maintenance issues equipment malfunctions and safety concerns promptly.
Support the coordination of wellness programs and cross-functional activities.
Commercial & Financial Performance:
Support the achievement of departmental revenue targets through effective scheduling and service optimization.
Promote spa services wellness programs and retail offerings to maximize guest engagement and revenue opportunities.
Ensure accurate billing posting of charges and adherence to financial procedures.
Monitor daily operations to support efficiency and cost control initiatives.
Standards Safety & Compliance:
Ensure compliance with Fairmont grooming standards hygiene protocols and workplace safety requirements.
Adhere to local regulations health and safety standards and company policies.
Maintain confidentiality of guest information and uphold professional standards at all times.
Support environmental and sustainability initiatives in line with Fairmont commitments.
Qualifications :
Qualifications & Experience:
Minimum 24 years of experience in Spa Wellness or Recreation within a luxury or five-star hotel environment.
Previous supervisory experience in spa fitness or recreation is preferred.
Diploma or certification in Hospitality Wellness or Spa Operations is an advantage.
Pre-opening experience is an added advantage.
Skills & Competencies:
Strong supervisory and team coordination skills.
Good knowledge of spa operations wellness services and recreation activities.
Excellent attention to detail and service quality orientation.
Strong communication and interpersonal skills.
Organizational and problem-solving abilities.
Familiarity with spa booking systems and operational procedures is an advantage.
Personal Attributes:
Passion for wellness and delivering exceptional guest experiences.
Professional calm and composed under pressure.
Guest-focused mindset with a proactive approach.
Flexible and adaptable to a dynamic remote luxury environment.
Reliable trustworthy and detail-oriented.
Additional Information :
Understanding of ultra-luxury guest expectations and Fairmont brand standards.
Ability to support pre-opening activities including setup training and operational readiness.
A hands-on approach with strong ownership and accountability.
Impeccable grooming and presentation aligned with luxury standards.
Willingness to work shifts including weekends and public holidays.
Remote Work :
No
Employment Type :
Full-time
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عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
