Wellness Supervisor Raffles The Red Sea
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 8 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Operational Supervision & Quality Assurance:
Supervise the daily operations of the spa fitness center and recreation facilities ensuring smooth and efficient service delivery.
Monitor treatment rooms wellness areas and recreational spaces to ensure they are clean safe and fully operational at all times.
Conduct routine inspections to ensure compliance with Raffles brand standards presentation and service protocols.
Ensure all equipment facilities and wellness amenities are well-maintained and properly utilized.
Support inventory control of spa products linens and recreation equipment.
Guest Experience & Service Excellence:
Ensure all guests receive a seamless personalized and memorable wellness experience.
Anticipate guest needs and support the delivery of bespoke spa and recreation services.
Address guest requests feedback and concerns promptly and professionally.
Support coordination of VIP treatments private sessions and special wellness arrangements.
Assist in service recovery efforts by ensuring timely and effective resolution.
Team Leadership & Development:
Supervise spa therapists recreation attendants and wellness team members to uphold Raffles service culture and Heartist values.
Conduct daily briefings to communicate operational priorities guest movements and service expectations.
Provide on-the-job coaching and continuous feedback to ensure consistent service standards.
Assist in scheduling attendance monitoring and performance tracking of the team.
Promote a culture of accountability teamwork and continuous improvement.
Coordination & Communication:
Liaise closely with Front Office Guest Relations Housekeeping and Engineering to ensure seamless operations.
Ensure accurate communication of appointments guest preferences and special requests.
Report maintenance issues equipment malfunctions and safety concerns promptly.
Support coordination of wellness programs and cross-departmental guest experiences.
Commercial & Financial Performance:
Support revenue generation through spa bookings wellness activities and retail sales.
Encourage upselling and cross-selling of spa services and products.
Monitor daily operations to support achievement of departmental revenue targets.
Ensure accurate recording of services and adherence to billing procedures.
Standards Safety & Compliance:
Ensure adherence to Raffles grooming hygiene and operational standards.
Maintain compliance with health safety and sanitation regulations.
Uphold guest privacy and confidentiality at all times.
Support sustainability initiatives and environmentally responsible practices.
Qualifications :
Qualifications & Experience:
Minimum 24 years of experience in Spa Wellness or Recreation within a luxury or five-star hotel environment.
Previous supervisory experience in spa fitness or recreation is preferred.
Diploma or certification in Hospitality Wellness or Spa Operations is an advantage.
Pre-opening experience is an added advantage.
Skills & Competencies:
Strong supervisory and team coordination skills.
Good knowledge of spa operations wellness services and recreation activities.
Excellent attention to detail and service quality orientation.
Strong communication and interpersonal skills.
Organizational and problem-solving abilities.
Familiarity with spa booking systems and operational procedures is an advantage.
Personal Attributes:
Passion for wellness and delivering exceptional guest experiences.
Professional calm and composed under pressure.
Guest-focused mindset with a proactive approach.
Flexible and adaptable to a dynamic remote luxury environment.
Reliable trustworthy and detail-oriented.
Additional Information :
Understanding of ultra-luxury guest expectations and Raffles brand standards.
Ability to support pre-opening activities including setup training and operational readiness.
A hands-on approach with strong ownership and accountability.
Impeccable grooming and presentation aligned with luxury standards.
Willingness to work shifts including weekends and public holidays.
Remote Work :
No
Employment Type :
Full-time
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عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
