Premium Contact Centre Supervisor
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موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت منذ أكثر من 30 يومًا
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
- Cairo
- On-site
Job Description
Make the world your home
At Etihad we believe that exceptional journeys begin with exceptional people. As the national airline of the United Arab Emirates and one of the worlds fastest-growing airlines we connect Abu Dhabi to over 100 destinations worldwide but its our people who make every journey truly remarkable.
Role Overview
Etihad Airways is seeking an experienced Premium Contact Centre Supervisor to lead the delivery of exceptional service to our Premium guests. This role provides frontline leadership within the Premium Contact Centre ensuring service standards operational performance and guest satisfaction consistently meet Etihads premium brand promise.
Key Accountabilities
- Supervise daily operations within the Premium Contact Centre and ensure service delivery meets premium standards.
- Act as the first escalation point for complex or high-value customer cases.
- Coach and support agents on call quality tone and service consistency.
- Monitor queue performance service levels adherence and call handling times.
- Handle priority and VIP guest cases with professionalism and discretion.
- Coordinate with Concierge Chauffeur Airport Services and other stakeholders.
- Review performance reports identify trends and recommend corrective actions.
- Support onboarding and ongoing training of team members.
- Ensure data accuracy and compliance with security and quality standards.
- Support continuous improvement initiatives and operational continuity.
Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information bank details or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money please treat it as fraudulent.
Required Experience:
Manager
المهارات المطلوبة
عن الشركة
About the company Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and ... اعرض المزيد
