Associate Software Support Engineer

Job Description:

We believe in bold ideas diverse perspectives and the drive to transform knowledge into impact. Here your curiosity fuels progress your voice shapes innovation and your ambition helps redefine whats possible within science and learning. We are a culture that obsesses over impact challenges and drives whats next to power infinite possibilities for our customers colleagues and society at large.

About the Role:

We are seeking to hire an Associate Software Support Engineers to take on a crucial role in supporting this position you will be responsible for application maintenance support and development. You will collaborate closely with the development teams to resolve issues ensure timely resolutions for Incidents and Service Requests and contribute to the overall improvement of the platforms functionality and performance.

How you will make an impact:

• Strong understanding of computer science fundamentals and web application concepts.
• Basic knowledge of Java and Spring Boot including understanding REST APIs and backend services
• Familiarity with React fundamentals including components props state and basic debugging of frontend issues
• Ability to investigate and troubleshoot technical issues analyze logs and identify root causes
• Basic understanding of databases and SQL including writing queries and inspecting data when debugging issues
• Familiarity with HTTP concepts request/response flows and common status codes
• Fundamental knowledge of Git and version control workflows
• Ability to work with developers to diagnose issues reproduce bugs and assist in implementing fixes
• Strong problem-solving skills and attention to detail when investigating incidents
• A collaborative team player who enjoys learning sharing knowledge and supporting others
• Willingness to learn new tools technologies and system architecture
• Contribute to process refinement Incident Management and related workflows.
• Proactively identify areas for improvement and recommend solutions.
• Report on root causes of issues document processes standard operating procedures and solution requirements.

What we look for:

• Investigate and troubleshoot reported issues in production and staging environments
• Analyze logs API responses and database data to identify root causes of problems
• Reproduce reported bugs and work to implement and verify fixes
  Work on implementing small enhancements bug fixes and improvements in the codebase
• Help monitor system behavior and identify potential issues
• Document findings troubleshooting steps and solutions for future reference
• Collaborate with the engineering team to improve system reliability and support processes
• Strong analytical and critical-thinking skills with a keen eye for detail.
• Excellent communication skills to effectively interact with both technical and non-technical stakeholders.

Key Benefits:

• Enrollmentinsocial security.
• Life and medical insurancecoverage.
• Flexible working hours.
• Extended paid parental leave.

We power infinite possibilities.

For more than 200 years weve transformed knowledge into discoveries that shape the world. Today our global team of innovators creators and experts is driving whats next in science education and publishingcreating impact that reaches everywhere.

Were not just observers of progress. Were the ones accelerating scientific breakthroughs advancing learning and sparking innovation that redefines entire fields and improves lives.

Here your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race color religion sex sexual orientation gender identity or expression national origin disability protected veteran status genetic information or based on any individuals status in any group or class protected by applicable federal state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates needle movers and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development and through a robust body of employee programing we facilitate a wide range of opportunities to foster community learn and grow.

We are committed to fair transparent pay and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors including but not limited to geographic location skills and competencies. Wiley proactively displays target base pay range for United Kingdom Canada and USA based roles.

When applying please attach your resume/CV to be considered.

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