IT L1 Support

At APM Terminals a global leader in port and terminal operations we enable global trade and drive sustainable growth. What drives us forward is a mindset of always improving observinghow work happensidentifyingwhat creates value and removing what gets in the way. We constantly look for smarter simpler and safer ways of operating. If you thrive inenvironments where people value learning andare committed tocontinuously improvedaily operations join us and beapartof our journey.

At APMT Terminals we foster a dynamic learning and training culture that empowers our employees to excel. Our commitment to improvement is driven by Leanprinciples ensuring that every team memberhas the opportunity todevelop theirskills and advance their careers.Experience a diverse multinational workplace where your operational insightsdirectly influence how we work.

As an international business on a high-tech journey we dont just transport millions of tons of cargo. Were leading a digital revolution in global trade creating opportunity for millions of customers around the world through new technology data science and artificial intelligence.

Our vision is to be the global integrator of container logistics. Its not only about helping our customers source manufacture and sell their products its about empowering them to access and contribute to a fairer and more sustainable economy.

To realize this vision we are building a world-class team of technical talent.

We are hiring an IT L1 Support Analyst (Associate) reporting to the Senior Support Manager. You will serve as an Associate IT Support Analyst playing a crucial role in providing front-line IT technical support to APMT Port Terminals within the organization.

This position involves troubleshooting and resolving basic IT issues assisting with hardware and software problems and ensuring that technology-related inquiries and incidents are addressed promptly through effective escalation if required to the next level of support.

Day to day could look like

• Respond to user-reported IT issues through various channels providing assistance to business users in our Global Terminals.
• Troubleshoot and resolve technical issues such as login problems basic software errors and system issues. Troubleshoot hardware and software issues and facilitate timely repairs or replacements. Install and update software applications and operating systems.
• Assess the severity of incidents and escalate complex issues to other specialized IT teams as needed.
• Prioritize and manage multiple support requests effectively to meet service level agreements (SLAs).
• Monitor core systems relative to dashboard and automated alerting plus react as appropriate based on the potential impact of any deviation to preferred accurate records of support activities including issue descriptions resolutions and user interactions. Contribute to the creation and updating of IT support documentation and knowledge base articles.
• Assist in managing IT equipment inventory including tracking assets performing audits and assisting with procurement.
• Adhere to IT security policies and best practices. Report security incidents promptly to the IT security team.

Who were looking for

• A Bachelors degree in Information Technology is a plus OR similar qualifications developed via career experience.
• Basic understanding of computer hardware and software and basic knowledge in Service Management and Support Structures would be advantageous
• Provide first line support to a diverse set of Technologies including Terminal DC infrastructure and Terminal Business Services (IT Applications).
• Experience using ITIL to support globally managed applications would be advantageous but not essential.

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Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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