Field Sales Audit Lead

Key Responsibilities

1. Field Sales & Agent Performance Audits

• Conductregular field auditsacross assigned regions to assess:
  • Agent presence and operational status (active inactive or closed).
  • Accuracy ofgeo-locationson the system and physical verification.
  • Availability and visibility ofmarketing materials(posters stickers light boxes etc.).
  • Cleanliness and brand consistency at agent outlets.
• Assess whether agents canconfidently explain Yassir Cash servicesto consumers:
  • Cash-in / Cash-out procedures.
  • Bill payment airtime and merchant payment features.
  • Customer benefit communication and sales techniques.
• Verify if agentsknow their assigned sales rep or account manager canrate their service and understand escalation channels.

2. Sales Reps & Collector Evaluation

• Audit sales representatives performance throughon-ground observationshadow visits andagent feedback surveys.
• Confirm that sales reps:
  • Visit their assigned agents regularly.
  • Maintainaccurate float and cash reconciliation records.
  • Report genuine sales performance data (detect ghost activity or inflated KPIs).
• Analyze patterns oflow performancesudden transaction drops orterritory inconsistencies.
• Ensure adherence to territory management route plans and visit frequency standards.

3. Fraud & Irregularity Detection

• Detect potentialmisappropriation of fundsfalse reporting orcollusionbetween agents and field staff.
• Identifyfake activationsduplicate agents orinactive accountsbeing counted in performance reports.
• Work with Compliance FinOps and HR to investigate misconduct and recommend corrective actions.

4. Data Analysis & Reporting

• Prepareweekly and monthly audit reportssummarizing:

  • Regional coverage vs plan.
  • Agent quality scores (knowledge branding performance).
  • Sales rep or collector ranking and rating from field verification.
  • Detected anomalies or suspected fraud cases.
• Present findings and actionable insights to the Head of Sales Operations Compliance and Country Manager.
• Follow up onremedial actionsand track closure of audit recommendations.

5. Process & Continuous Improvement

• Recommend improvements in sales rep training agent onboarding and brand visibility standards.
• Contribute to the creation offield sales audit toolschecklists andrating frameworks.
• Propose KPIs and incentive adjustments based on objective field audit findings.

Key Interfaces

• Internal:Sales Operations Distribution FinOps Compliance Marketing and HR.
• External:Agents Sub-agents Collectors Regional Distributors.

Qualifications & Experience

• Bachelors degree in Business Audit Commerce or related field.
• 5 years of experience insales audit trade marketing audit or field control ideally inFintech FMCG or Telecomsectors.
• Deep understanding ofagent networks field sales structures and cash management cycles.
• Experience infield investigation or mystery-shopping programsis a plus.
• Strong data literacy (Excel Power BI or CRM dashboards).
• Fluent inArabic and French(English is an advantage).
• Willingness totravel extensivelynationwide.

Core Competencies

• Strong analytical and investigative mindset.
• Excellent observation reporting and communication skills.
• High integrity objectivity and discretion.
• Capability to challenge sales reports with evidence.
• Field adaptability and cultural awareness.

Key Performance Indicators (KPIs)

• % of field coverage vs audit plan.
• Accuracy of geo-location and branding compliance.
• Reduction in fraudulent or misreported field activity.
• Improvement in agent satisfaction and brand visibility.
• Timely closure of audit findings and follow-up actions.