Service Desk Operator - Arabic Speaker

Black Pearl Consult

موقع الوظيفة:

الدوحة - قطر

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت منذ أكثر من 30 يومًا

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

Are you the calm in the storm when IT issues arise Do you have a knack for keeping things running smoothly while delivering outstanding customer service If yes this is the opportunity for you!

Were looking for an experienced Service Desk Operator to be the front line of technical support managing helpdesk operations ensuring rapid issue resolution and keeping our internal customers happy and productive.

Your mission: minimize downtime meet SLAs and make sure every user feels supported at every click.

Your Key Responsibilities:

Provide firstlevel IT support for software hardware network and connectivity issues.

Manage helpdesk operations and ensure timely issue resolution aligned with SLAs.

Monitor incident status follow up on open tickets and escalate critical cases efficiently.

Maintain clear communication with end users and IT teams ensuring seamless support flow.

Gather and analyze customer feedback to continuously improve IT services.

Propose enhancements to service desk processes based on user feedback and system performance.

Ensure proper handover of complex issues to secondlevel support teams.

Maintain ongoing communication with users across subsidiaries to provide accessible support.

Educate users on support procedures and escalation processes.

Work closely with IT teams to meet support goals and minimize disruptions to business operations.

Requirements

To be considered for this role you need to meet the following criteria:

Bachelors degree in IT Computer Engineering or related field.
810 years of experience in a service desk or IT support role.

Certifications:

ITIL 4 Foundation or higher
CompTIA Network (preferred)
Azure fundamentals / Cloud certification (preferred)

Bilingual (English & Arabic) preferred.
Valid Qatar driving license.
Strong experience with service desk management systems (ServiceNow BMC Remedy OpenText).
Familiarity with Microsoft Windows Office 365 and other enterprise tools.
Analytical problemsolving mindset with excellent communication skills and a customerfirst approach.
Ability to manage multiple tasks in a fastpaced environment staying updated on the latest IT solutions.

Follow the Black Pearl channel on WhatsApp.

To know other vacancies we have please feel free to visit our website

Disclaimer: Please note that Black Pearl will never ask any of its candidates for any payment in exchange for our service in helping candidates find a job. Our service is free to our candidates and the recruitment fee is paid by our clients. If you receive any emails SMS or calls requesting you to pay from someone claiming to be an employee of Black Pearl before they can process your application please report and write an email to or contact our office at.

Are you the calm in the storm when IT issues arise Do you have a knack for keeping things running smoothly while delivering outstanding customer service If yes this is the opportunity for you!Were looking for an experienced Service Desk Operator to be the front line of technical support managing he...