Senior Health Representative

POSITION SUMMARY:

The Senior Health Representative positionis responsible formaximizing the sales of products through the different sales & promotion activities within a certain geographic territoryleveragingdigital channels as well as F2F to achieve set targetobjectives.

His/Herpromotional orientation (i.e. Rx salestargets) willbe to create better customer experience.

Tasks are performed under the general direction of the Sales Manager;howeverthe incumbent is fully responsible for the business and financial results of his or her geographical territory.

POSITION RESPONSIBILITIES:

• Engage on promotional science-based brand messages whereVaccinecould support HCP in meeting patient need

• Engagement is also focused on broader range of content (e.gdisease state)

• Actsas key POC for seamless (compliant) reactive only connection to Pfizer SMEs and resources

• Responsible for onboarding customers to new operating model and to new platforms (e.g. Digital Engagement Portal)

• Knowledgeable of customer preferences for content and channels to orchestrate an ideal customer experience through relevant contentselection

• Visitsphysicians to help them manage their patients disease using Pfizer products.

• Distributes knowledge using guidelines through product samples marketing literature clinical trials related to his products to help physicians and other healthcare professionals take the best decisions.

• Follows-upwith HCP (KOL physicians pharmacists or any other party havingimpacton the business) to gather feedback and questionsregardingexperience with Pfizer products.

• Provides approvedinformation to HCP on Pfizer productse.g.proper medical usage dosageamountsand side effects.

• Enlists Pfizer products in the formulary of institutions

• Provides feedback to sales management on customerrequests responses topromotionsand product access. Also update on changes in the health care system or hospital structure.

• Involved in thepre preparationof the marketing campaign through givinga feedbackto the marketing team onwhatsthe real market customers needs.

• Follows-up on stockconsumptionand ordering process specially in government sector and institutions

• Involved in Pfizer community awareness programs.

• Attends seminars andparticipatein setting up salesdemonstrationandexhibition.

• Organizes AV activities in his/her area.

• Initiates &Participatesin the nomination &selectionof the local speakers in his/her territory

• Reports visits and other activities using ECMS.

• Attends regular sales meetings with SM/CM general meetings and cycle meetings.

• Prepares short term POA restricted to his/her area and products.

• Presents reports according to SM/CM recommendations and market needs.

• Updates his/her customer list according to the targeting process by understanding customers segmentations and customer insights

• Understands customer disease management needs

• Maintains andcreatenew advocates byaligning tocustomers priorities/needs.

• Stands accountable for allcustomerse-mails phone calls related to business.

• Executes the activities( internationalregionaland local conferences workshops) done bythe marketing medical department to engage his or her customers

• Prepares Monthly report forsales activities marketfeedback threats opportunities

• Participate in setting the engagement POA and playimportantrole in its execution where applicable.

• Playsan important rolein engaging customers via real bold partnership programs.

• Explores more business opportunities and expands the scope of his/her territoryreach.

Additional Responsibilities:

• Assist Health Representatives (HRs) to prepare presentationsinAV activities. Attend with HRs their AV activities

• Attend special meetings to discuss strategies problem solving growth

• Act as onboardingbuddyor coach/counsel HRs (detailing brochures problem solvingetc) to enhancesalesdelivery in assigned territory or related tasks.

• Assigned duties: short term general POA for all the team gathering feedback from all the team about any emerging issues

ORGANIZATIONAL RELATIONSHIPS:

• Reports to theGulf Vaccine Sales Manager(Commercial)

• Connection to SMEs reactive

• Works in close collaboration with similar job position holders across the Gulf

• Interacts well with:

  • Supportive departments: BT Medical Marketing Finance HR

  • Opinion Leaders and Field Experts

EDUCATION AND EXPERIENCE

• GULF EXPERIENCE IS A MUST

• . Pharmacy/Pharmacy Education Background

• Minimum5years of total experience inSalesdepartmentincluding at least2 years experience asProfessionalHealth Representative.

• Primary health care centers experience is an advantage

• Pharmaceutical Sales knowledge and experience is mandatory

• Fluent in English languageArabic is an advantage

TECHNICAL SKILLS REQUIREMENTS

• Pfizer Colleague Competencies

• Commit to One Pfizer and our Bold move Organization imperatives

• Have good written and verbal/oral communication skills

• Demonstrate effective interpersonal good persuasive and negotiation skills and must bechangeagile and resilient.

• Demonstrate effective selling presentation and strong analytical andproblem solvingskills

• MUST be Computer literate and experienced user of Microsoft Office Suite (Excel PowerPoint Word)

• MUST demonstrate Customer Facing Colleague competencies (CFC) of the future in line with:

  • Focusing on customer needs

  • Managing complexity in territory/assigned area(s)

  • Influence with insights

  • Drive value based interactions

  • Establish credibility

  • Embrace data and technology adoption/use

  • Navigate accounts

  • Collaborate well with team and others

  • Integrate patient perspective