Training Specialist
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موقع الوظيفة:
مدينة 6 أكتوبر - مصر
الراتب شهرياً:
لم يكشف
تاريخ النشر:
نُشرت قبل 3 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Job Responsibilities:
- Ensure the effective delivery of training courses programs and sessions
- Responsible for controlling all training performance targets and for improving failed metrics if any.
- Responsible for the technical development for all training executives and senior executives.
- Planning and implementing all training surveys to identify areas of improvement and provide trainees feedback.
- Designing required training courses programs or sessions according to staff knowledge and skills
- Liaises with external course providers to be updated with last training techniques and programs.
- Selects appropriate instructional procedures or methods such as individual training group instruction self-study lectures exercise role play and computer based training.
- Ensure that all training manuals materials references library are always updated.
- Maintain records/reports and prepare statistical reports to evaluate performance and monitor progress
- Provides pre operational feedback to HR and OP on new agents and their fitness for performing duties required in their respective projects.
- Communicates regularly with operations to assess agents needing training and delivering required new and refresher classes personally or through available trainers
- Review the performance of trainers and coaches their results and gives them direction for ongoing performance improvement
- Delivers training/coaching & OJ training for new/existing call center staff.
- Oversee all the activities of own team to ensure high performance levels and efficient implementation.
- Responsible for the professional development of own team and ensure it is aligned with the organizational career progression and succession plans.
- Responsible for setting the team objectives in correlation with the department objectives provide coaching and action plans required to achieve objectives.
المهارات المطلوبة
- الحسابات المدينة
- Apache
- نقل الملكية
- معرض
- توظيف الموارد البشرية
