Tamayyaz Guest Service Agent Saudis Only

جدة - السعودية

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت قبل 6 ساعة

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

Duties & Responsibilities

Guest Welcome & Departure:
- Greet and welcome guests in a professional friendly and warm manner embodying the brands hospitality standards.
- Efficiently perform guest check-in procedures including verifying reservations collecting necessary information assigning rooms and issuing keys.
- Handle guest check-out procedures including preparation of bills processing payments (cash credit card foreign currency) and ensuring settlement.
Reservations Management:
- Manage online phone and walk-in reservations including modifications and cancellations accurately inputting and retrieving information from the hotels property management system (Opera).
- Understand room status room types rates and hotel facilities to make appropriate room selections and effectively manage inventory.
Guest Services & Communication:
- Serve as the central point of contact for all guest inquiries requests and concerns.
- Provide guests with accurate information about hotel amenities services rates promotions and local attractions/transportation.
- Manage the hotel switchboard answer phone calls professionally and relay messages accurately.
- Address guest complaints and issues promptly professionally and to the guests satisfaction escalating to the supervisor or manager when necessary.
- Handle special requests (e.g. room changes VIP services) whenever possible and ensure they are coordinated with relevant departments.
Inter-Departmental Coordination:
- Work closely with the Housekeeping department to ensure room readiness manage room status discrepancies and arrange for special guest needs.
- Coordinate with Reservations Concierge Bell Desk and other departments to ensure a seamless and positive guest experience.
- Communicate group arrival details and special requirements to the Sales and other relevant departments.
Administrative & Financial Duties:
- Process and verify guest payments and financial transactions accurately.
- Maintain updated records of bookings and payments.
- Perform night audit procedures if assigned to a night shift and balance financial reports.
- Maintain key control and security for guests and the hotel.
Sales & Revenue Generation:
- Use suggestive selling techniques to upsell higher-rated rooms and promote hotel facilities and services (e.g. dining spa).
Accomplishes the following :

Room charge.
Daily check list.
Blocked room list for HK;
Work order for signature of Asst. Front Office Manager

Performs other duties as may be assigned.

Qualifications :

Tamayyaz Program is for Saudi Nationals Only.
Open to candidates with little to no work experience including fresh graduates and those with up to 6 months of relevant work experience.
Basic English skills are a must.
Strong passion for the Hospitality Field.
Excellent interpersonal and communication skills.
Is a team player that contributes to and proactively assists co-workers.
Ability to work a flexible roster depending on departmental needs.
Ability to focus attention on guest needs always remaining calm and courteous.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Additional Information :

Your team and working environment:
In 1-2 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

Employment Type :

Full-time

Duties & ResponsibilitiesGuest Welcome & Departure:Greet and welcome guests in a professional friendly and warm manner embodying the brands hospitality standards.Efficiently perform guest check-in procedures including verifying reservations collecting necessary information assigning rooms and issuin...

Duties & Responsibilities

Guest Welcome & Departure:
- Greet and welcome guests in a professional friendly and warm manner embodying the brands hospitality standards.
- Efficiently perform guest check-in procedures including verifying reservations collecting necessary information assigning rooms and issuing keys.
- Handle guest check-out procedures including preparation of bills processing payments (cash credit card foreign currency) and ensuring settlement.
Reservations Management:
- Manage online phone and walk-in reservations including modifications and cancellations accurately inputting and retrieving information from the hotels property management system (Opera).
- Understand room status room types rates and hotel facilities to make appropriate room selections and effectively manage inventory.
Guest Services & Communication:
- Serve as the central point of contact for all guest inquiries requests and concerns.
- Provide guests with accurate information about hotel amenities services rates promotions and local attractions/transportation.
- Manage the hotel switchboard answer phone calls professionally and relay messages accurately.
- Address guest complaints and issues promptly professionally and to the guests satisfaction escalating to the supervisor or manager when necessary.
- Handle special requests (e.g. room changes VIP services) whenever possible and ensure they are coordinated with relevant departments.
Inter-Departmental Coordination:
- Work closely with the Housekeeping department to ensure room readiness manage room status discrepancies and arrange for special guest needs.
- Coordinate with Reservations Concierge Bell Desk and other departments to ensure a seamless and positive guest experience.
- Communicate group arrival details and special requirements to the Sales and other relevant departments.
Administrative & Financial Duties:
- Process and verify guest payments and financial transactions accurately.
- Maintain updated records of bookings and payments.
- Perform night audit procedures if assigned to a night shift and balance financial reports.
- Maintain key control and security for guests and the hotel.
Sales & Revenue Generation:
- Use suggestive selling techniques to upsell higher-rated rooms and promote hotel facilities and services (e.g. dining spa).
Accomplishes the following :

Room charge.
Daily check list.
Blocked room list for HK;
Work order for signature of Asst. Front Office Manager

Performs other duties as may be assigned.

Qualifications :

Tamayyaz Program is for Saudi Nationals Only.
Open to candidates with little to no work experience including fresh graduates and those with up to 6 months of relevant work experience.
Basic English skills are a must.
Strong passion for the Hospitality Field.
Excellent interpersonal and communication skills.
Is a team player that contributes to and proactively assists co-workers.
Ability to work a flexible roster depending on departmental needs.
Ability to focus attention on guest needs always remaining calm and courteous.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Additional Information :

Remote Work :

Employment Type :

Full-time

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المهارات المطلوبة

Restaurant Experience
خدمة العملاء
Hotel Experience
Taleo
Hospitality Experience
Cashiering
Food Safety Experience
Guest Relations Experience
Animal Handling
مكتب الإستقبال
خدمات النزلاء
Phone Etiquette

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عن الشركة

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد

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