Principal Engineer, Service Delivery

About Capgemini

Capgemini is a global business and technology transformation partner helping organizations to accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340000 team members in more than 50 countries. With its strong over 55-year heritage Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering all fueled by its market leading capabilities in AI generative AI cloud and data combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.

Role Description

Were looking for a passionate and experienced Senior Principal Engineer Service Delivery to join our vibrant team! As the Senior Principal Engineer Service Delivery you will be responsible for summary
Plans directs and coordinates the organizational/technical activities required for delivery of the services to ensure technical solution meets contracts specifications. Build in-depth knowledge of clients priorities challenges and initiatives and become a trusted advisor. Identifies potential sales opportunities and helps coordinate efforts with sales and Global Services SMEs to pursue opportunities. Maintain awareness of all service matters and manage customers during high priority escalations. Develops strategic account growth plan along with sales and Global Services SMEs.

Accountabilities
Ensures that full life cycle delivery costs are within or better than the delivery costs contracted according to the service level agreement
Coordinates the activities of technical solution team members to meet contract obligations
Provides complex metrics and reporting support to all relevant stakeholders
Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement
Identifies opportunities for growth and innovation
Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience and relationships.

Responsibilities

Knowledge & Application

Applies broad expertise and knowledge in highly specialized fields or several related disciplines

Leads and contributes to development of company objectives and principles to achieve goals in creative and effective ways

Problem solving

Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles

Requires conceptual thinking to understand advanced issues and implications

Exercises independent judgment in methods techniques and evaluation criteria for obtaining results

Accountable for results which may impact the entire function

Experience & Qualification

-Bachelors degree in Business IT Engineering or a related field (preferred).

- 12 years of related experience in a professional role with a bachelors degree; or 8 years with a masters degree; or 5 years with a PhD; or equivalent experience

-Proven leadership experience in consulting or related fields.

-In-depth understanding of industry requirements and business environments.

-Excellent communication interpersonal and problem-solving skills.

-Fluency in written and spoken English.

-Strong analytical and reporting skills.

-Proficiency in consulting tools project management tools and solution design frameworks.