Role Summary
The Workforce Planner prepares and produces work volume and staffing forecasts as well as comparative data on results vs. forecasts identifies opportunities for improvement and recommends solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys. The Workforce Planner makes adjustments and recommendations for optimizing scheduling to maximize service and quality.
Whats On Your Plate
Creates reports on historical data and forecasting results
Analyzes data and recommends solutions for implementation.
Analyzes and develops weekly recommendations for scheduling and uses staffing requirements and operations schedules to determine required staffing levels to ensure the organizations ability to meet operational commitments.
Creates integrated database tracking tools for staffing shrinkage patterns (vacation sick training etc.) to optimize staffing forecasts.
Maintains holiday pattern forecasts to ensure effective coverage for holidays.
Performs other related duties as assigned.
Qualifications :
English level B1.
Proficiency in MS Applications.
WF experience is a must
Forecasting Knowledge.
Knowledge of service level Calculations.
Problem-solving.
Analytical thinking.
Good Business Writing Skills.
RTM Experience is preferred.
Remote Work :
No
Employment Type :
Contract
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... اعرض المزيد