Support the Banks Retail Banking transformation and system enhancement initiatives
Act as a key interface between Retail Banking business units IT delivery teams vendors and governance functions
Ensure requirements alignment with approved business strategy IT roadmap and enterprise architecture principles
Contribute to initiative scoping feasibility assessment and solution option evaluation for wholesale banking systems
Elicit and document business functional and non-functional requirements for retail banking systems including:
o Core retail and customer servicing systems
o Customer-facing channels (mobile internet branch call centre)
o Payments cards and customer onboarding processes
Prepare and maintain requirement artefacts such as:
o Business Requirements Documents (BRD)
o Functional Specifications / User Stories
o Process maps workflows use cases and data flows
Facilitate requirements workshops walkthroughs and sign-off sessions with stakeholders
Work closely with:
o Retail banking operations finance compliance and risk teams
o Internal IT teams (delivery integration infrastructure information security)
o External vendors and system integrators
Support UAT planning and execution including requirement clarification test case validation and defect analysis
Manage requirement changes and impact assessments through formal change management processes
Ensure requirements address regulatory security operational and performance considerations
Build effective working relationships with business and technology stakeholders
Act as a trusted point of contact for clarifying business needs and resolving requirement gaps
Support documentation and knowledge transfer for system continuity and operational readiness
Qualifications :
Minimum of 7 years of experience as a Business Analyst in banking or financial services preferably in Oman or GCC
Strong exposure to retail banking systems including core banking channels payments and customer servicing
Experience working with vendor-led implementations and internal IT delivery team
Hands-on involvement in UAT change management and production rollout support
Business Analysis certification (CBAP CCBA PMI-PBA or equivalent) Preferred
Additional Information :
Preferences will be given to Candidates with previous experience in GCC
Preferences will be given to candidates which are available immediately to maximum 30 days to join.
Please dont apply if you are not meeting the requirements.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
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