Strategic Professional Services Engineer

Your work days are brighter here.

Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

About the Role

As a Strategic Professional Services Engineer on the Cross Strategy & Operations Team you will play a pivotal role in shaping and scaling internal tools and platforms that serve multiple client-facing pods. Rather than focusing solely on writing code youll take ownership of cross-functional programs coordinate across stakeholders and ensure that our systems evolve into scalable maintainable and impactful solutions.

You will collaborate with engineers implementation managers and internal stakeholders to align on priorities identify opportunities for automation and ensure the successful delivery of high-leverage tooling and shared infrastructure. Your work will help us operationalize strategic initiatives reduce delivery friction and support the broader growth of our Professional Services capabilities.

Your work will directly influence how we optimize client implementations reduce human error and create maintainable future-ready systems.

Key Responsibilities:

• Drive strategic initiatives such as internal tools development shared automation and cross-pod platform services with a focus on program coordination roadmap planning and execution.

• Partner with technical leads to shape architecture and product direction ensuring we build reusable scalable systems that support client delivery.

• Coordinate across pods to identify bottlenecks align on tooling needs and champion consistency in how we build and deliver.

• Translate internal needs into well-scoped projects by facilitating communication between technical and non-technical stakeholders.

• Proactively escalate risks track dependencies and remove blockers ensuring initiatives stay on track and add value.

• Provide technical context when needed (e.g. reviewing proposals shaping backend/frontend interfaces) while relying on hands-on engineers for execution when appropriate.

About You

Basic Qualifications:

• 3 years of experience in a technical role involving cross-functional collaboration such as professional services engineering technical solutions architecture technical program management or senior-level technical support (Tier 3).

• Strong understanding of modern software development (Python MongoDB containers CI/CD) with the ability to navigate technical conversations and evaluate solution tradeoffs.

• Proven ability to lead cross-functional initiatives coordinate across stakeholders and drive alignment in fast-paced environments.

• A mindset oriented around system design automation and process improvement.

• Excellent communication skills and comfort working across technical and non-technical roles.
  

Preferred Qualifications:

• Experience shaping internal tooling or platform services across teams.

• Familiarity with microservices Kubernetes observability tooling (e.g. Grafana Sentry).

• Strong organization and project tracking skills (e.g. using JIRA Confluence).

• Prior exposure to Professional Services or client-delivery environments is a plus.

• A builders mentality with a strategic lens you know when to zoom into details and when to zoom out to the bigger picture.

• Excellent communication in English with the ability to document and share learnings clearly.

Our Approach to Flexible Work

With Hybrid Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so we require employees to work three days a week in the office and two days at home. This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together.

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