Senior Application Support Specialist Application Analyst
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موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 5 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
We are seeking a highly skilled Application Support & Analysis professional to manage support and optimize enterprise business applications. The role is responsible for ensuring system stability performing advanced troubleshooting analyzing business requirements and supporting integrations across mission-critical position may operate at Senior or Expert level depending on experience and technical depth.
Key Responsibilities
- Provide Level 2/3 application support for enterprise systems (ERP CRM HRMS Finance Systems etc.).
- Analyze application incidents identify root causes and implement permanent fixes.
- Monitor system performance and ensure high availability and reliability.
- Work closely with business users to gather requirements and translate them into system solutions.
- Perform application analysis configuration and functional troubleshooting.
- Execute SQL queries for data validation reporting and issue resolution.
- Support application integrations APIs middleware and data workflows.
- Manage incidents problems and change requests in line with ITIL processes.
- Coordinate with development infrastructure database and vendor teams.
- Participate in system upgrades patches testing and release deployments.
- Prepare documentation user guides knowledge base articles and process flows.
- Ensure compliance with IT governance security and regulatory standards.
- Mentor junior team members and provide technical guidance (for expert-level candidates).
- Drive continuous improvement and optimization initiatives.
Requirements
- Bachelors Degree in Computer Science IT Engineering or related field.
- 612 years of experience in enterprise application support and/or application analysis.
- Strong understanding of application architecture and system integrations.
- Hands-on experience with SQL databases (query writing troubleshooting data validation).
- Knowledge of APIs web services and integration frameworks.
- Experience with monitoring tools and ticketing systems (ServiceNow Jira etc.).
- Familiarity with ITIL processes (Incident Problem Change Management).
- Exposure to Windows and/or Linux server environments.
- Basic scripting knowledge (PowerShell Shell Python) is an advantage.
- Strong analytical problem-solving and stakeholder communication skills.
- ITIL certification preferred
Required Skills:
Open for Qatar Nationals. Bachelors Degree in Computer Science IT Engineering or related field. 612 years of experience in enterprise application support and/or application analysis. Strong understanding of application architecture and system integrations. Hands-on experience with SQL databases (query writing troubleshooting data validation). Knowledge of APIs web services and integration frameworks. Experience with monitoring tools and ticketing systems (ServiceNow Jira etc.). Familiarity with ITIL processes (Incident Problem Change Management). Exposure to Windows and/or Linux server environments. Basic scripting knowledge (PowerShell Shell Python) is an advantage. Strong analytical problem-solving and stakeholder communication skills. ITIL certification preferred
المجال
خدمات تقنية المعلومات واستشارات تكنولوجيا المعلومات
المهارات المطلوبة
- نشاط الأطفال
- مراقبة الدخول
- إدارة الموارد البشرية
- الحكومة
- إكتواري
- المكونات الهيدروليكية
عن الشركة
601 موظف
Being an active member of the United Nations Global Compact since March 2013, Madre Integrated Engineering w.l.l supports the principles of the Global Compact with respect to human rights, labor, environment, and anti-corruption.
