Acquiring & Payments Product Manager

Job Title- Acquiring & Payments Product Manager

Term- 12 months

Location- Riyadh KSA

Division- Banking & Technology

Reports to- Head of Acquiring and Payments

Relevant experience- 5-8 years experience in merchant acquiring and payments industry with 2-3 years in managerial role

Mandatory requirements-

1. Experience in merchant acquiring and payments business
2. Proven Product management experience
3. Strategic acumen and growth mindset
4. Fluency in English and Arabic

PURPOSE OF JOB
Drive strategic growth and operational excellence in merchant acquiring and payments business through product management expertise strategic thinking stakeholder alignment and market expansion initiatives to achieve nextlevel scale in customer acquisition and transaction volumes.
The candidate is responsible for leading critical portfolio and strategic initiatives that drive commercial standardization product growth and operational excellence across segments. The role owns high-priority initiatives end-to-end supports product commercialization and go-to-market execution and acts as a key interface between internal stakeholders external partners and senior leadership while ensuring compliance with regulatory audit and governance requirements.

TASKS
Core Responsibilities and Accountabilities

• Conduct comprehensive assessment of current Merchant Acquiring and Payment product portfolio and competitive positioning
• Develop strategic roadmap for product enhancements new service offerings and market expansion
• Implement comprehensive strategies to scale merchant customer base and transaction volumes
• Develop and execute targeted customer acquisition strategies across various merchant segments (SME Enterprise E-commerce)
• Create and manage strategic partnership programs payment facilitators and technology providers
• Lead market intelligence initiatives to identify emerging opportunities and competitive threats
• Define product requirements and specifications aligned with aggressive growth objectives
• Establish comprehensive product performance metrics and KPI frameworks
• Support the strategic planning initiatives including business case development and ROI analysis
• Design and execute market entry strategies for new customer segments and geographical regions
• Lead and execute critical portfolio and special initiatives developing action plans to drive commercial standardization across segments.
• Demonstrate strong commercial acumen in evaluating opportunities prioritizing initiatives and driving measurable business outcomes.
• Own and drive key product initiatives including product enhancements and new product rollouts.
• Responsible for product implementation and go-to-market strategy working closely with Sales Marketing IT Operations and other stakeholders.
• Define business functional technical and commercial requirements and develop business cases for commercial sign-off and prioritization.
• Proactively assess new product and VAS partners coordinating approvals with key internal stakeholders.
• Act as product owner for assigned initiatives/products including pre-sales product demonstrations and solution walkthroughs.
• Support front-end campaigns and participate in client and internal meetings as a pre-sales consultant when required.
• Prepare sales toolkits customized commercial offers proposals and client correspondence to support business development.
• Update and draft product manuals policies and departmental governance documentation in line with audit checklists and internal controls.
• Act as a key point of contact between the client and product/technology partners to resolve operational and service-related issues.
• Monitor partner and supplier performance and manage ongoing external relationships.
• Ensure full compliance with legal credit regulatory and internal governance requirements including KSA banking regulations.
• Provide monthly analytics MI and intelligence reports to Product and senior management teams.
• Maintain regular interaction across internal departments to support business delivery and operational strategies.
• Identify opportunities for process improvement cost optimization and operational efficiency across initiatives.
  
  

Knowledge and Experience

• Minimum Bachelors degree from a reputable institution; Postgraduate degree preferred.
• 5 years of experience in the corporate sector preferably in Payments Remittances Banking or Fintech.
• Fluency in English and Arabic (written and verbal).
• Strong analytical capability with hands-on experience using MI analytics and reporting tools.
• Familiarity with the KSA regulatory framework for banks and financial institutions.
• Proven experience in product commercialization within the payments ecosystem (e.g. wallets virtual accounts acquiring products).
• Strong technical knowledge including experience working with integration APIs IT and operations teams.
• Experience managing external suppliers and partners and working within a matrix organization across geographies.
• Experience working in SCRUM / Agile environments; familiarity with project management applications and CRM tools.
• Strong interpersonal communication negotiation and presentation skills.
• Highly detail-oriented hyper-logical thinker with a strong track record of execution and achievement.
• Self-driven accountable and able to break down complex problems into actionable components.
• UX/UI experience is a plus but not mandatory.
• Fintech experience is an advantage